Ameristar Casino Hotel East Chicago

Clean room, great staff..

Very good

The room was nice and big. The bathroom was nice but should have been cleaned better. Staff were great.

Cigarette smoke from the casino was very strong and it seemed like I smelled it everywhere. Small amount of hair on the bathroom floor. One of our queen beds had a lot of hair under the comforter and in the sheets. Felt like the heat turn on halfway through the night. Room was at 75.

Huge rooms with a cute view. So clean and comfortable, staff was incredibly kind and welcoming despite my late check in time. I will happily be looking to stay here again.

Pass

I will not be returning this is my second year going I. August. This time no place to park as a guest to the hotel all the people that was gambling had all the spots, the bed was very hard, had to get maintenance to change battery in thermostat, no ice bucket in the room , and no bags in the trash can in the room

Very good

Alot of misinformation and no real direction

🤗

Need more staff for desk help, service was good once we got to the desk.

Ok

Did not realize people could smoke inside. Otherwise we had a good time.

The staff was nice. The front desk switched rooms because the 1st room was stinky and hot. The second room was half cleaned. Someone left condoms and the trashcans had no bags. I had to request for tissue to wipe after the bathroom.

Great experience and clean room.

Rooms were very clean, and spacious.

Nice location. Clean and comfortable beds. Friendly staff. Great bed pillows. Convenient and great price. Lobby coffee machine not working was disappointing, but no other complaints.

The room was clean but the property was overall outdated. Repairs were being done but certain things weren’t working.

It was dirty and very musty, humid inside. black mold in the restroom & you could tell floors weren't the cleanest. There was dust everywhere. & to top it off the 3 nights i stayed there all I heard was people talking about how you don't win there (which ended up being true). The staff was nice though.

I reserved 2 rooms, only one was ready when we checked in so we had to get ready for a concert in one room. There were 5 women trying to get ready to go out in one room. Then we came back after the concert, we were told our connecting wasn't available due to unforseen circumstances. We were given a complimentary room 10 floors away. The room was not very clean and uncomfortable. The complimentary coffee machine was broken and there weren't enough cups or coffee in the rooms for a morning coffee. For $163 a night and an $11.99 charge for I don't know what, I would have expected more. Also the smell of Marijuana in the elevator was overwhelming.