Shangri-La Nanjing

Location The food was mediocre, I had to pay $1500 deposit which they said they’d return on checkout. They didn’t return it on checkout and they wouldn’t give me a checkout statement showing the balance owing me either. Three of the four showers in the men’s pool changing room was out of bath gel. Bottom line the hotel room is not well managed to a high standard

very friendly staff, great breakfast

No dedicated Smoking Room

Nice breakfast and good location Lobby lounge should be less noisy

The staff here is outstanding! The beds are comfortable. Lots of options in the main breakfast area. The Gym is nice. My daughter loved the room service lamb chops. Ordered them 3 times. The extra bed you need to pay for is extremely uncomfortable. The couch is not a pullout so my 5 year old had to turn the couch into a bed. The lounge was over crowded and the food quality isn’t that great. The happy hour is extremely sad with cheap wine offerings of a red or white wine. You can mix your own drinks with items provided. The pool has no area for free play. Only lap swim and my kids live for playing in the hotel pool. Western options for breakfast were not very tasty. Room service food was inconsistent.

Layout of guest room, service, and executive lounge

The cleaning staffs were very helpful and friendly. Front desk manager was very understanding & handled my change of plans request very quickly There was a construction going on in the lobby late at night and when I got back was a little dusty and noisy, wished someone could have told me that ahead of time

Top quality hotel in an excellent location, walking distance from Gardens, shopping, and the Bund. Excellent restaurants. Everything was great.

Exceptional

Very good

Its a typical Shangri La with his traditional beauty, located just next to the lake, the staff its very very nice and well prepared, I anyway do think that hotel need a refresh I could not sleep properly as Room TOO HOT, seems they centrally off air conditioning at night, in spite I set temperature very low room very hot!!!! Paid high price and poor sleep ? I had one dinner buffet and 2 breakfast, the dinner buffet its generally good but quality of meats, cold cuts and cheese very poor. At dinner buffet grilled meat was very chewy / hard, bakery looks good to the eye but not tasty, cheese is supermarket mass production quality and two choices only, cold cut all processed no any proper dry aged / cured or smoked salmon, no extra virgin olive oil choice at salad bar. Breakfast buffet pretty similar issues of dinner with major disappointment on pastry, definitely to be a real Shangri La need to upgrade the main bakery chef and F&B department

I booked four rooms for eight people for a family getaway, four people traveled domestically and four people internationally. The room they gave me (who made the reservation) was the largest with plenty of window/view. The breakfast had many items to choose from (we ate there one morning). All the rooms were clean and comfortable. The hotel is located very close to a traditional market and we enjoyed going there to try the local breakfast. Angela who greeted all the guests at the reception area was very helpful and friendly; she made the massage and breakfast reservations for us in a very efficient manner. The problem started at check in. I booked four rooms, two for two nights, two for five nights, using four different platforms, because I had miles that I could redeem. All the reservation were under the same name. However, the receptionist, Melody, could only find one of the reservations. She called somebody to come help her (I assume her manager), but he could not find the other three reservations either. Then he told me to wait, while they check on the computer in the back. After about five minutes, I went back to Melody and asked her how to proceed, and she told me to call the companies that I made the reservations myself and check! First, these companies are not located in China, so I don't want to pay the extra charge to make international calls on my non-Chinese phone. Second, I have already showed her the confirmation numbers and emails and it's her job to try to find the reservations. So I waited another five minutes. Luckily, another receptionist (a female with medium length hair, bob style, dressed in a black blazer) became available and I told her the problem. She was able to find all four reservations within 30 seconds, even though she said it was a bit tricky to find them all. Then when it was time to check out, I got the first receptionist again, Melody. I requested an invoice, but she said she could not print it out, could only email it to me. I told her my email address. However, I never got the invoice. I think Melody needs to be retrained. We had a third problem with the stay, but we did not discover it until after we left the hotel. I had a couple hardback books I was reading, left on the desk when we went out in the middle of the day, and unbeknown to me, my family tucked in an equivalent of 100 USD in an uncommon foreign currency in one of the books during the middle of our stay. However, when we got home, I could not find the money when my family asked me about it.

Exceptional

location is good , food is good, staff is good, room is clean.

It’s an amazing experience. Especially the breakfast buffet. I only miss a coffee machine in the room

Very friendly staff and cozy atmosphere

Exceptional

Exceptional

Superb