Starhotels Terminus

Central location next to Terminus train station and the subway station right in front of the hotel made arrival, departure and connecting with tours of Naples very easy. The staff was very friendly and helpful with directions and recommendations. The included breakfast was very good. Great variety to choose from. The room was very clean and comfortable.

It was near the rail station, it was clean. The hotel didn't have heating and it was very cold that weekend.

We loved the hotel's location, lobby, and breakfast—all were excellent with nothing to fault. The staff were incredibly friendly too. Unfortunately, the room didn't meet the same standard. The shower drained very slowly, taking over half an hour for water to clear, the toilet didn't flush properly, and there was an unpleasant odor coming from the bathroom throughout our stay.

Stay at 3rd floor. Noisy outside at night. The door to the balcony cannot block the big noise on the street. Did not sleep well.

Location was perfect for us. We wanted something close to train station and it doesn’t get much closer. Hotel is beautiful from the lobby to the rooms. Large rooms with really high ceilings. Breakfast was okay. Italians don’t eat breakfast so the spread was mostly for Americans. The eggs and sausage were not really edible. The bacon was warm prosciutto and melted in your mouth. Couldn’t get enough of that. Pastries especially cornettos were better than great.

Everything Anything

Extremely convenient. Staff was great. Our guided trip to Vesuvius and Pompeii met right outside of the hotel. Travis station just steps away. It is kind of dirty around the outside of hotel. Not the fault of the hotel, but be aware.

Location was convenient. The hotel is very walkable from the train station and it’s all of your luggage in tow. We booked a tour to Pompeii and Herculaneum and the tour met right in front of the hotel. There’s a bar and ads to watch FIFA, but it didn’t seem open.

The location of this hotel was absolutely perfect. Having a subway station and a supermarket right in front of the hotel made my travel itinerary incredibly convenient. The interior was very clean, and the staff were exceptionally friendly. Since I stayed here on the final day of my trip, it was also the perfect spot for getting to the airport easily. The shower hose felt a bit loose and unstable, likely due to its age. It would be great if it could be fixed or updated for future guests.

Beautiful and clean hotel! The staff was wonderful—to include Francesco, who is an amazing bartender and sweet gentleman! Thank you! The breakfast staff tended to be a little slow to restock coffee and other supplies; however, the breakfast was delicious and enjoyed the variety offered!

Great location, huge room and helpful staff.

The property was so close to the metro and it was super easy to go to the station, grab some tickets and hit the other areas. The room was VERY quiet as we had an interior courtyard view. The room was beautiful and just what my mom and I needed. The breakfast was great each morning (shoutout to the apricot croissants and mango-vanilla yogurt!!!) the staff was friendly and helpful The beds were hard which I’m not used to as a soft bed girlie, but after a couple of nights I got used to it! For interior courtyard rooms, perhaps adding additional lighting as it was dark no matter how many lights were on.

The location is amazing. Across from the central station, next to two Metro lines, near airport bus stop, and most day tours in Naples pick up right in front of the hotel. Room was spacious and clean. The breakfast buffet has many options.

This is a really nice hotel, beautiful rooms, great buffet breakfast. I have stayed here many times before so I don't believe any improvement is necessary.

the area around the train station is not the best. we did day trips by train. the hotel was right outside the station. very convenient.

Just fantastic Nothing

Since it’s in a very busy area, it was very noisy throughout the night due to the traffic outside. Also, the aircon wasn’t working, the room was quite hot.

Best location, you can see the hotel when you walk out of the train station—so convenient after a long train ride. Location is excellent for shopping or catching the metro into town. Excellent breakfast, well worth the cost. Room was on the smaller side but comfortable and quiet and comfy bed. Lovely lobby for hanging out while waiting for train. The only criticism is that that shower is tiny—smallest shower I have ever been in. I’m 5’2” and repeatedly bumped my elbow on the soap dish when washing my hair.

Location Room was ok. Beds are uncomfortable . Terrace view was awful . Check in lady young very condescending. We politely asked to be checked in a bit early as we checkout early next day . She kept saying sure sure and did nothing about it . We felt unheard .

No major complaints. Small things to note: - Juice at breakfast was really watered down compared to what you'd buy at the bar or grocery store. - There is a large police/military presence around the station. I assume this is for safety - but they stopped us multiple times in front of the hotel asking to see IDs and why we were there. We also saw them stopping many others from our window. Unclear if this was in response to a particular event or concern or something they always do.