P.C. BOUTIQUE MEDINA H. CENTRO by ClaPa Group Dislocated Hospitality

First of all they are not educated . Specially the woman that is at the reception! We paid a deposit of 200€ wich they will send us back after one month . It’s been one month and 2 weeks now they sent back 50€! They don’t reply my messages ! If you are planning to booking this place just don’t do it you will regret ! Everything .

This is a boutique hotel with an excellent location and attentive service. Situated in the heart of Naples, it’s within walking distance to many attractions and transport hubs. The rooms are modern, clean, and well-equipped, offering a very comfortable stay. The staff are friendly and professional, providing multilingual support—ideal for international travelers.

DO NOT STAY HERE! Unacceptable customer service. Locked out of the room that was already paid for because the arrival of the airplane was delayed. Although they were informed about the delay in advance of the reception closure, they still didn’t accommodate and left us stranded in Napoli in the middle of the night and kept harassing us with messages saying they didnt care about us being left without a room and they would definitely not refund us. DO NOT STAY HERE! Worst customer service we have ever experienced.

Exceptional

Good

Cheap They do not tell until you get there that you have to put down a 200 euro deposit. They will tell you it's refundable after 14-30 days. That is not true! You will not get your refund and no matter how much you call or message them, the will ignore you. You have been warned!

The location They are not giving us the security deposit, already 55 days after we left!!

A nice location, the light room. An interior is fresh and interesting. The reception is working well, and the administrator is friendly The room is not clean, I mean, there was a lot of hair and dust all over the room. There is no sound insulation at all. When the cleaning lady came, she just added some toiletries and made the bed, no brooming or cleaning. In addition, we booked a deluxe room, which was supposed to have 1 queen bed. However, we had two single beds that just stood next to each other and moved away during sleep

They ask deposit money. But returned not 14 days as its wrote. Still wait my eur. Already 4 month at least.

It was clean and new. The cleaners were very pleasant. The office staff were very rude and sloppy. They tried to charge us €300 extra by mistake. They didn’t provide the flat number initially. We paid for 3 beds and there were only two in a very small room. We had to complain in order to get a camp bed set up in a new room. The mattress was divided in two so was uncomfortable. The room was very small, but modern and clean. After a month and a half, I am still waiting for the other half of my deposit to be returned. I have messaged them countless times and have complained to Booking.com. Now they claim that I smoked in the room and left cigarette butts there, but have provided no evidence of that. My family are extremely anti-smoking and do not smoke. We were travelling with my 9 year old niece! Be careful. This hotel is not to be trusted!!!

Nothing - To start we asked for an early check in and it was told okay. Arrived at noon and was told to come back at 3:00 - no early check in. Came back and there was a line outside. They only let in 4 people at a time. Was then told we had to download this app and sign in on it. It would not load. After almost an hour, I told my husband, lets go. We hadn't paid for it and would find another place. Suddenly the employees understood english. I tried one more time and it downloaded. I asked for a receipt and they said their system was down and was then informed we paid a $200 deposit that would be returned up to 3 weeks after our stay!! He then gave us directions to get to our room!!! It was a 15 minute walk hauling our luggage down crowded Naples roads. Our room was the size of a shoe box. We are not big people and had to turn sideways between the bed and wall. Went out for dinner and when we came back the street door was closed. We were never given the code to get in from the streets. Tried calling and couldn't get through to anyone. Thankfully someone staying in another hotel came and let us in.

It was cheap We needed somewhere to stay for one night and this was the cheapest option. Boy do you get what you pay for. The air conditioning didn't work, and it was incredibly noisy - you could hear every single thing that happened in the hallway. Additionally, they took at 200 euro deposit and to date have not refunded it and they will not reply to inquiries about returning it (even though they were previously responding). Save your money and go elsewhere, it's not worth it.

Bad

Close-ish to the ferry going to Positano. Complicated check in and complicated location to find. Two different areas to go: One to check in and one where you stay - And the two locations are not very close to each other (especially lugging bags around). No soap in the bathroom to wash your hands. Wifi worked for one guest but not the other (can you only link one?). All of the plugs in the room were closed so we couldn't charge our phones. Luckily we removed the bathroom hairdryer and used that plug... To top it off, the listing was not accurate. Don't book a late ferry or train, otherwise they will charge you almost double the cost of your room for a "late arrival." I wouldn't stay here again.

There is no reception area to ask for help. The reception is in another building far away and they didn't understand English when I phoned. I wanted to stay another night but it was easier to move. And try finding what hotel it is when you're a foreigner...extremely hard. The furniture in the room was made of pallets and there was a terrible painting on the wall. People pay good money and you give them cheap ugly decor

Impolite reception, the check in is not clear, hard to find the actual place because it is an other adress. Would not recommend

Not breakfast Nothing

It had a beautiful sight to the of Naples. The cleannes of the apartment overall. The aurconditioning worked perfectly just as the water temperature. They should provide the least ammount of cleaning supplies.

Balcony and air conditioning Reception was hard to find, checking in was difficult online, staff were unhelpful, was promised a mini fridge which was not there and there was no cups in the room.

Pleasant