Beb la Gemma

Checking in was a bit difficult. My phone battery was on low after traveling and I had to call, then text via WhatsApp to get buzzed into the building. My room with no windows had a stale smell. I used the provided fan to air it out but it kept coming back. It was clean and the sheets and towels smelled fresh though. The stairs up can be a bit daunting if this is your first stay in Italy or have heavy luggage.

Everything

Very nice and clean, the room and bathroom is rather big, friendly hosts and good location - close to the Archeological Museum and Old Town There could be some smaller pillows available as well as the ones provided were rather large and firm, that I found to be uncomfortable but that’s just personal preference:)

Exceptional

The hosts were so kind and the communication was really smooth. I found the accommodation impeccably clean Wifi is not stable and the room doesn’t have enough sunshine so it gets chilly inside

It is immaculate and tidy the location was a bit of a walk to the metro station

We arrived a little bit earlier, so our room was still being cleaned. I was able to sneak peek and could see how detailed and professional the cleaning young lady was. Everything was super well cleaned, fresh and comfy. The young lady was also super polite with us and helped a bit translating when talking to the owner. The owner was super welcoming and nice, she even offered us some nice and cold beverages to deal with super hot summer of Naples. The room had some mold and the view was not pleasant, but had good natural light.

Excellent customer service. Our driver was lost, our host had a friend meet our driver and escorted us through the streets of Naples. Our driver followed the scooter driver and found Beb La Gemma. In aadition, our host arranged a ride to the airport at 4 am...That is First Class customer service!

Convenient and close to the centre Noisy neighbours

Place very well located, close to the centre. A few minutes walk to the metro and the catacomb. In the area several shops, a very good pizzeria (Rewards from Michelin) and an excellent patisserie. Very safe neighbourhood. High standard rooms with en-suite bathroom. Kitchen and coffee machine available. Owner very friendly and helpful. Highly recommended! Everything was great

Clean, cozy a little bit noisy for the neighbour. Nobody in the reception. I had to go in the morning very fast and I had to wait more to pay someone the night.

Exceptional

Room was huge and really clean. Location was pretty good, not far from many resturaunts and bars. Check in was a bit stressful. We weren't aware that the only for payment was by cash and didn't have the full amount on us. The host sent the cleaning lady to collect the money before we had the full amount, which was fine except that she counted €50 short and with the language barrier it was very confrontational and confusing having to explain between texts from the host and the cleaning lady in person. It was all sorted in the end though and the rest of our stay was great. The entrance gate key didn't work and so we had the text the host each time we returned home to get them to unlock the door remotely. This was a bit inconvenient even though the host usually replied pretty quickly.

I had a great stay at this place, It was clean, the staff was helpful. Location it is a bit far a way from the center but you can easily walk. Highly recommend

The room was spacious, clean and comfortable! The location is perfect for enjoying the napolitanian life and walking in the city center. They were also flexible with our check-in time. The hostess doesn't speak English, but she is polite and kind, and we could communicate through the platform's chat.

Nicely furnished and decorated. Very clean throughout. Helpful and friendly staff who couldn’t have done more. The location is good and near to the metro for easy access to the city. I stayed in the single room which didn’t have a window, this isn’t clear when booking. It also has a private bathroom but the listing doesn’t say this is down the hall and accessed with a key. There is a kitchen, but no cutlery so it’s basically for show rather than use which was a shame.

The room was clean and spacious. Even though Naples is a loud city, we didn't hear the noise from the streets, so you can definitely get a good sleep! Our keys for the gate were not working so we had to call every time, which was not a big deal as Tiziana always answered within seconds and opened the gate remotely. We had two different rooms at Beb la gemma. Both were spacious and clean, but one has a stain from water/humidity which should be fixed. We waited an hour for the check out and payment, and almost missed our train. Don't know if this was a one time only thing, but in case just don't expect the staff to show up on time, but leave some buffer.

The owner was very helpful. Location was excellent and near the metro. It was very clean. Air conditioning worked well

The location is quite good, close to the center and major sights Where do I start... 1) The single room has no window and no AC and what is called the "private bathroom" is located separately from the room. One has to leave the room, go via the common space, open the bathroom with a key. All of that was not clear from the description of the room. Beyond that, the pictures to the description included the pictures of the common spaces so it looked like a totally different accommodation. The reality is that one basically stays in a wardrobe without ventilation. 2) The downstairs metal gates' lock is broken, so there is no chance to open it with the key they provide. Each time one has to wait for people to come or leave the building. Could take a lot of time sometimes. 3) Most importantly the host Taziana is a rude and unpleasant person with very low cultural level. A bank card terminal they have for some reason didn't accept my Mastercard. Instead of suggesting ways to solve the problem, Taziana took away my passport, behaved all the way as a crazy person, cried "your card is your problem, not mine". I had to go search for an ATM and pay extra to cash out the card. Ofc, the card was fine and accepted in the bank and everywhere else. Taziana didn't even say sorry. I think that people who treat everyone as scammers and have never heard of decent behavior should not work in tourism. I'd encourage everyone to look for other options in Naples rather than supporting this woman.

Good