Hotel Czar Inn

Very loud environment, not hygiene.

TV not working, insects everywhere, drainage issue, smelly toilets

Very poor

Exceptional

"While the hotel and its facilities appear impressive in photos, the rea Nothing

Exceptional

Bad

Disappointing

Exceptional

Pleasant

Poor

Cleanliness of the room, the boy in room service and the guy who was working night at reception. Our check-in experience was the worst you can get during a stay. At check-in the main front office manager and i think his name is john anthony mentioned that the 2 standard rooms we booked were unavailable at the moment and he asked if me and my friends could share a suite room which we were ok with if there was enough space since it is just for a night. However when he showed us the suite rooms, they were pretty small and we were pretty sure all 4 of us would not be able to adjust in that room. We then told him since u dont have the standard room available, why dont you give 2 suites for which he said he can only give us 1 suite room that we share and if we take 1 more then well have to pay the difference to which we refused since it was not our problem that we were told right at check-in time that the rooms were unavailable. Then he says, if you wait for 2 hours more, well give you the standard rooms like we booked initially (no idea why he did not mention this earlier instead of trying to shift us all to a suite). Anyway we agreed to that and we waited in a room for the 2 standard rooms. Later since it was a coldplay event, 1 more friend decided to join us. I got a very upset and angry call from the reception saying we saw 1 more guy come along with you to the room and you mentioned both the room are only in double occupancy (please note that this friend had just come to the room to meet us at this point and not even decided whether to stay). The reception guy was super rude and told us that this is simply not allowed like we were doing something illegal. I told him what do you want us to do to which he said just keep your room door open (i mean what to say). We said ok we will do that. Later after some discussion we decided to let our friend stay in one of the rooms and well pay for the occupant. Our friends from 1 room were anyway checking out at late night 1am so the room was anyway vacant.

It's just ok Hotel for me not appreciated When we went in room the bed sheet is not proper not with good Quality they charge so much but not at all comfortable. They don't have bathTub shampoo Always you have to inform fir every single thing. They don't have the Resturant they always order food which take long time to get in your room

Bad

Exceptional

Staff behaviour xx

Exceptional

Staff's behaviour was fine. quick services were provided. Easy check in and check out without hassle. Didn't inform that this is the basic facility room with no window. Had I been aware, wouldn't have paid this much money. Didn't have proper ventilation in the room. and hence it was smelling. The washroom didn't have proper ventilation. No exhause fan was installed. Didn't provide dental kit. didn't inform us that dental kit has to be carried. Smart TV didn't have option to watch OTT channel. there were limited movies which was not streaming due to poor internet connection.

Passable

Bad