Holiday Inn Express & Suites New Buffalo by IHG

Exceptional

The property was fantastic. Clean, fresh and the breakfast was great! The staff was great as well. everything was wonderful, except for one small detail...the most important for a hotel...the bed....That was awful. My spouse and I both woke up with extremely sore backs after trying to sleep on the mattress. Thankfully we were able to book a massage that next day to help alleviate our sore backs.

Room was large with a coffee maker and A microwave. Handy if you have food. Overall nice accommodations but a little outdated. Breakfast selections were terrific. Fresh made coffee machine delivered hot and very tasty coffee.

Very good

The place was nice. Staff was friendly from the moment we go there. The room was clean and comfortable. It was a convenient location for us for a quick trip.

The staff here is absolutely amazing! They are so friendly & always smiled at you! The rooms were clean and the breakfast was great. I loved the coffee machine that made fresh coffee. If we come back to the area we will definitely stay here again.

Great staff, good free breakfast, clean, well-located, shuttle available.

Staff was very helpful. When I had a question about the final bill at checkout, Marla, the morning clerk, took the time to research the problem and answered my question to my satisfaction. We were able to sit under the shade trees with our lawn chairs on a cool afternoon. The hotel was full on Friday and Saturday night but hallways were quiet and peaceful. Would definitely recommend this hotel.

Very good

The hotel overall is very nice. However we had sofa sleeper for our son, the mattress was not in good shape at all and had several stains on the underside. The floor hadn’t been vacuumed either. Breakfast was palatable and fresh. The staff were kind.

Stay here all the time during the summer. Very nice location, the hotel is very clean, the breakfast is exceptional, and the staff is super! Everyone is always real nice to us when we come and we absolutely love it there. Nothing

Exceptional

Close to town. Comfy beds and loved the dove products.

Location was perfect!! Loved New Buffalo! Staff was amazing, great breakfast, clean… would definitely recommend!

When we first got there, our toilet wouldn't flush in our room and the fridge was full of ice and needed to be defrosted. We said something to the front desk (I tried to call but there was no answer so I went down, apparently the phone didn't work). I was told they would switch our room, I told them ok that's fine, we packed our stuff and went down a flight of stairs to our new room which we had no problem with. I went to turn in the keys to our first room and I was then told that we wouldn't be able to stay in the room the whole time of our stay and we would either have to move the next day or that day. I was informed that they have a "tower suite" that me, my other guest and my daughter could stay in comfortably. I said ok, let me go talk to my other guest. I walked down the hall, talked to her and came back in less than two minutes because our phone didn't work, and I was then informed that the manager called the front desk (the front desk phone all of a sudden worked) and said that we couldn't have that room because it was too expensive but we were allowed free concessions as a way to say sorry, which was not honored, we had to still pay for them. We eventually got moved to a room with one bed and a sleeper sofa which was not usable because it had holes, was lumpy and was not clean, so my other guest had to sleep on the couch as is for 2 nights. Kids were allowed to be in the pool completely unsupervised and were jumping off the chairs into the pool.

The breakfast was decent The hotel wasn’t very clean, the pool area was dark and felt unsafe, staff serving breakfast wasn’t very friendly.

Exceptional

Good

The staff was friendly enough. They didn't necessarily knock my sock off, but what stood out for me was our door knob on the main door fell completely off! Someone came down to fix it right away, but it was put on backwards. It did work, but it just felt like not that great of quality place. No one offered any sort of compensation for the inconvenience that it may have caused. Luckily, we were able to get out momentarily so we could report it. I just hope it was fixed properly for the next guest.

The room and bathroom were very clean. The room was nicely decorated, bed was comfortable, staff was so friendly.