Mandarin Oriental, New York

Amazing hotel, staff make the whole experience, bar is great. Reception and concierge team are excellent, in particular Lauren who made check in a breeze. Gym and pool are excellent for a New York hotel.

Amazing everything from rooms to service to amenities!

Breakfast is OK. The hotel gives you a certain amount of credit.

Location was great Little things like no garbage can in the room. No automated lighting system.

great location, great staff and lovely comfortable rooms Only one restaurant option - surprised there isn’t a stunning Asian restaurant option in addition to the bar/cafe option

Great location beautiful view from our room. Great fitness and pool. Great restaurant with beautiful view

Great location, with plenty of shops and restaurants nearby. Since it was raining during our stay, it was nice that we hardly needed to leave the hotel. The service was exceptional—everyone was friendly, helpful, and consistently went above and beyond to make our stay enjoyable. The indoor pool was also a highlight, and we appreciated that they had toys available for children. Only small things and certain aspects of the room could have been better that we’ve noticed in other luxury hotels like the toilet paper and having a switch to open the blinds.

Location Everything was perfect

Very good

Great location The rooms are very old and worn out, definitely not worth the money.

This hotel exceeded all my expectations, from the staff, to the room, and the restaurant. They were extremely dog friendly, and we felt right at home. The room was gorgeous and stacked. The food was amazing and the service was impeccable. The only downside is the gym was a bit small and crowded. It’s in a great location, and I felt very safe. Often walked alone at night with my dog.

EVERYTHING Nothing, everything was perfect

Exceptional

The location is excellent, very safe and just minutes from Central Park in Columbus Circle, with everything you need within walking distance. The restaurant likely offers one of the best views in the area, and the food was outstanding. Service, however, was a bit slow, with longer wait times even for simple requests like water. That said, the staff remained warm and friendly throughout. I would highly recommend making a reservation at the restaurant. The gym was small and often quite busy.

Exceptional

Great location and amazing service

In general accommodation and service is very good here. Opened windows!:) Stuff very pleasant and very trying to meet the needs, really good. Coming back repeatedly.

Wow, this place is just amazing. Its like a castle in the sky above manhattan. Staff was super helpful, they held on to a cake I had for the day, rooms were huge crazy clean and bathrooms were so so fancy. View was amazing and the local mall and location were the best. It was my wife's birthday and they left us a small cake and letter. Super sweet staff, I'll never forget this. Prices are a bit much but worth a try. Lounge gets pretty crowded, bed sheets kinda too heavy but thats just me.

Dream (front desk) gave me the worst room she could find.

This is one of the nicest NYC hotels we have stayed in. The room and view was spectacular, the staff was professional, kind, and warm, and the location is among the best in the city.