Pointe Plaza Hotel

Hotel was nice. Room was clean and good size. Everything was perfect. I’ll stay there again. Excellent job!

The staff was wonderful, both the gentleman on duty late afternoon when we checked in and the lady the next morning. Efficient and friendly.

*The room was big *a supermarket is one minute away The staff wasn’t that friendly and attentive towards the guests.

Exceptional

Nothing , very hard to find. Hotel looks nothing like the pictures. Quite a dump. Reception is all shielded with a grumpy member of staff behind it. When we got outside to try and find parking my son had been threatened, we were not welcome in the area It’s a complete dump in a scruffy , unwelcoming part of NY. Being threatened outside made us leave the area without even booking in. The hotel refused to refund monies. Avoid avoid avoid

Very good

Clean 24 hour coffee tea and water Breakfasr very basic

Breakfast very basic and room shabby. Room very basic and small kitchen in it had no cutlery, crockery or pots pans so completely useless. Lack of free water for guests.

Very noisy and dirty area. We had to ask one time to get toilet paper and twice to get soap bars; things that should be included in everyday cleaning. There was also a cockroach in the kitchen area.

It had the bare minimum needed to stay: a bed where I could actually sleep, a sink to brush my teeth, and a bathroom where I could take a shower. There was only the absolute minimum: a bed I could sleep in, a toilet, and a sink. Nothing else. The air conditioner was extremely loud and impossible to sleep with, and on top of that, the traffic noise from outside was very heavy all night. In the bed, there were small insects crawling; when I crushed them, a red stain came out, and I found about five of them. In the bathroom, there was a glass shelf that either had loose screws or was already broken; it fell down even though I didn’t touch it. There was no refrigerator or microwave, and no other extra amenities at all. There was a TV, but no remote control, so it couldn’t even be turned on. It was truly just a space where I could sleep—and nothing more.

Superb

Exceptional

The area is quiet and it easy to get to the city center. Breakfast is included, and the room is truly spacious. Daily housekeeping is top notch. The only point is perhaps to improve the breakfast choice, such as adding fruit or sweets

Exceptional

Superb

Since then, I have called the hotel several times and messaged them, but they have not responded at all. I even believe they blocked my number, because they haven’t answered for over a week. I have never seen anything like this or experienced such a situation before. Just ridiculous! They charged me over $300 for nothing and clearly do not care. If you respect your time and your money, book somewhere else.

Superb

Exceptional

I mistakenly booked this property and called them right away to request a refund. They said they understood and were fine with the refund, but told me that since I booked through Booking.com, I needed to contact Booking.com first. I did exactly as they advised, and Booking.com initiated the refund request. Since then, I have called the hotel several times and messaged them, but they have not responded at all. I even believe they blocked my number, because they haven’t answered for over a week. I have never seen anything like this or experienced such a situation before. Just ridiculous! They charged me over $300 for nothing and clearly do not care. If you respect your time and your money, book somewhere else.

It was 100 degrees outside and we had no air-conditioning