Hyatt Place Oklahoma City / Bricktown

My family and had a quick stay and it was really nice! The staff were all so kind and helpful and the hotel was very clean! I highly recommend!

The check in staff , especially the young lady on the day staff, was excellent. She took care of our needs with a smile.

The staff was so accommodating and got our girls party in adjoining rooms. Everyone was kind and professional. On the flip side found a condom wrapper on the shower ledge and one of the sofa bed sets was missing a blanket. Overall though. It was a really nice stay and we will be back

There was this weird breathing type of sound. I think it was from the fridge or ac. Already informed the management. Everything else was great except for the parking company. They charged me $1 twice claiming it was a processing fee. Hotel front desk Nae and manager helped and was very kind. They assisted me in finding out that the charge was wrong. The parking company manager was either lying or just incompetent when telling me that it was a necessary normal processing charge. I was already charged the processing fee of $1.50 when I paid for the service. Parking manager said they’d refund. It’s not about the $2. It’s the principal. Hotel was great. Parking company not so much.

No comment and no improvements needed

The facility was very nice and clean. It's conveniently located near the Paycom Center which is where the concert was held. Everything was pleasant except for the two ladies working the front desk. They both seemed irritated that we were there. They never smiled at all but the woman working the later shift wad very kind and welcoming.

Great, quieter location but still close to everything! Walking distance to paycom and great eatrys and clubs. Only thing I was a little bummed about was the too soft pillows but that is a preference kind of thing.

Superb

The listing for they Hyatt failed to mention that there only valet or self pay parking both costing about $33 a night, we had 2 cars so this cost us a significant amount extra that we were intending on.

location was convienent

Great location, everything was clean and modern. My only complaint was the reception staff. They were all miserable and monotone. Not one cracked a smile or actually looked like they enjoyed their job. A warm welcome makes all the difference, the housekeeping staff on the other hand were lovely, they all had a smile on their faces and greeted everyone.

Clean room. Nice hotel overall.

Upon check-in, the entire lobby, as well as the attached dining area, hallways, and elevators smelled strongly of sewerage- strong urine and fecal smells; this discouraged us from entertaining the idea of the complimentary breakfast amenity. During check-in, we were notified that the hotel was overbooked, and that our room type was changed from a 2 bed room to a 1 bed room instead; we were not notified via app, email, phone call, or text, and no apology or sympathy was given by the employee. They brought their manager out and they apologized for the inconvenience regarding the overbooking, but stated they could grant us with rewards points for compensation. The manager had the employee take down our email address and stated we should get it that way; we still have yet to receive these compensation points. The room looked clean, however, the hallway leading to the room and its entryway had that same strong sewer smell. This stench lingered around the hotel the entirety of our stay, and was not the best experience.

One night with teens. Perfect location.

It was clean and the staff were really nice. It was a great location.

Exceptional

Exceptional

Very good breakfast included.

The hotel was clean and the staff was very nice.

Exceptional