Dolphin Apart & Hotel

The free bus to the beach and sun beds How expensive everything was - but this was the location and no fault of the hotel

Nothing The property was not clean and they don’t have clean service at our stay.

The room was clean but they could clean it more often.

Exceptional

The location of the hotel is great, the street is very beautiful, lights are on, the sea, restaurants, shops are nearby

Central location Doors not feeling secure

Great staff

Was put into a room in a hotel we didn't book without explanation or apology (the manor gate). Strong smell of cigarette smoke.

The room was very clean and very nice it's situated in perfect place and I 2ant to come again more next year. It's great value for money. Nothing

No breakfast Wi-Fi was not very strong and repeatedly cut out

The villas were comfortable The location of the Hotel is in the worst imaginable part of Sarigerme, crowded and noisy. When we arrived, staff seemed totally unaware of our reservation and manager was unhelpful. He was unapologetic when they realised they'd double booked our villa - they made up some excuse of Booking.com sometimes not updating bookings - I have booked dozens of times from Booking.com before and I have never come up this issue before. Manager grudgingly gave us a replacement room which turned out to be right above a "karaoke bar" which blasted out unreasonable amounts of noise until 01:30 AM at night, so we were unable to sleep the first night. Even though we'd booked a villa for 3 people, the staff seemed oblivious to some basics of hotel business - when asked for a second key to the property, they were bewildered, and we were told by the amused staff that it wasn't possible. I have never in my life heard of renting a hotel room, let alone a villa for several people with only one single key. Internet was, as most people have commented here virtually nonexistent. We had to actually walk out of our villa to get reception. We were forced to buy a local SIM which did not help as there was no reception whatsoever within villa boundaries. When we inquired about this, manager was similarly disinterested in offering an explanation or a solution and just mumbled some excuse about issues with the network, which turned out to be untrue. We were told by a member of the staff later their wi-fi infrastructure was inadequate. Finally, I've eaten in a lot of Turkish hotels of varying quality and this was by far the worst breakfast we'd ever had - cheap and virtually no variety.

The property location and cleanness Internet connection was poor

Superb

Superb

Good location. Room was very unkept and not very clean. Lock was broken on door. Reported and maintenance came and fiddled with it to get it to work. Next day not working. Cleaner left the room unlocked. Complained got another room. One bed was broken and completely sunk in. The room stank of really bad mildew and damp. Smell penetrated everything all clothes smelt even the ones that were left in the suitcase. Staff were not friendly and not very helpful. Would never recommend the place

Exceptional

We liked the fact that it was walkable to the beach I had a truly disappointing experience at this hotel. Upon arrival, I was informed that my room was in a completely different hotel nearby, which was clearly cheaper and far below the standard of what I had originally booked. When I raised concerns and asked for compensation, the staff were extremely unprofessional, trying to gaslight me by claiming the new hotel was equivalent or even better—this was blatantly untrue. After getting nowhere with them, I had to involve Booking.com representatives. They got the hotel manager on the line. Instead of resolving the issue, he was rude and disrespectful, even to the booking representatives. After 30 minutes of arguing, the manager finally agreed to a 10 euro discount, despite the fact that the price difference between the two hotels was larger. If you end up booking here, make sure you’re actually staying at the hotel you booked. If they try to move you, I highly recommend leaving immediately because they will not compensate you fairly. Avoid this place if you value your money and peace of mind!

It's an overall nice hotel, I liked my room and the vibe of the hotel was nice. The balcony had a nice view of the mountains and I never had any issues with noise from the bars outside. There was a good air conditioning in the room It was very dirty and throughout my stay the room was never cleaned properly. The bedding and towels were changed regularly but there was rubbish when I checked in and the floors and surfaces were never dusted and mopped.

Bad

Room was clean and lovely balcony situated perfectly. The room wasn't cleaned everyday or clean towels others rooms were the reception staff were bit rude and not helpful could of done with more variety for breakfast.