Kimpton Mirador Pacific Grove Monterey by IHG

Disappointing stay for >700$ a night. The lobby was inaccessible due to heavy duty drying fans, outside seating had wet cushions. For the price, I’d have expected the hotel to at least provide some dry community seating space given the closed off lobby. This was aggravated by the fact that our room didn’t have the balcony we were supposed to get. The 70 amenities fee refund was a nice gesture, but overall the experience was quite unsatisfactory.

We had a great time with friendly staff, enjoyed our clean room, happy hour , and great music on thursday.

The place is brand new, rooms are large, location is ideal for Pacific Grove, and the restaurant food is excellent. Category Rating: Bathroom: 8 (Mirror beauty lighting poor; Large, but basic shower with low pressure (common in Monterey) Bed: 7.5 Medium firm, sheets above par. But for the high room rates, the bed should be pure heaven. Amenities: 8.5 Decent storage, excellent bath products, options for other free amenities. One strange thing: The body lotion is in a tiny squeeze bottle, and after a couple squeezes, it's impossible to get the majority of the product out of the bottle. TV: 7 On two separate stays, the remote for the TV was extremely sluggish to the point of giving up a couple times. Valet: 10 Fast and efficient system, and reasonable. Restaurant: 9 Very high chef's quality food. Breakfast is excellent. Check-in: 10 Efficient and courteous always Basically, it's overpriced. For my last stay, there was a car show in town and the per night rate for the basic room averaged at least $725 before taxes. One night was over $800. I've stayed in five star luxury hotels for that, and have no problem paying that. But these rates are unreasonable considering this level of hotel. While the rooms are large and clean, it's far from a 5 star luxury category demanding those prices. I've booked an upcoming trip in September (might cancel), and the pre-tax rate is $665 per night for a notch up King room. It's frustrating, because I would enthusiastically recommend this hotel if its rates were in line with the category it's in: It's a good quality place, a couple notches above basic new hotel, convenient location if you're visiting Pacific Grove.

The entire hotel is super clean. The rooms and bathroom is spacious. There’s a nice restaurant on the first floor. The hotel offers a very nice cup of coffee in the morning in the lobby. There’s are a happy hour between 5-6pm served in the lobby. All nice amenities offer with the stay. The hotel offers a valet service. The location of the hotel is great. One block to the water and one block to several very nice restaurants.

Ben at the front desk went out of his way to make us feel welcome for our stay in Pacific Grove, orienting us well with the facility and charming town. When we needed amenities such as extra luggage racks and towels they were delivered within minutes. Given that we had a red eye our request for a late check our was accommodated. The property is beautifully decorated, fresh, and clean. We were so pleased we chose to stay here versus in the busier neighboring towns which we enjoyed but were then able to retreat from.

Our only issue concerned excessive noise from the room above us. It was at times unbearable, like living under a playground full of toddlers. The front desk would only intervene after 10:30 pm, so the noise level was torture in early evenings. In the future, we would only stay if the top floor rooms were available.

Fantastic room, fantastic staff. Although the guest above seemed to be heavy footed I loved the stay

Good location, a little walk to Monterey along a coastal paths/ Hotel was very clean, and had great facilities. Coffee / Tea available in the mornings which was nice. A few shops and restaurants in Pacific Grove, very laid back and relaxed feel about the area. Short drive to the '17 mile drive' and into Carmel by Sea etc Valet parking charges were high, and car was just put on bit of land out of the back of the hotel. There is plenty of on street parking available for 3 hours during the day (and available all night) which I wish we had known about before we arrived

Wonderful experience!

We really enjoyed our stay. The room was comfortable and clean. Easy walking distance to a few restaurants.

We had a great time and the amenities were excellent. The restaurant was great and very close to downtown Pacific Grove. Peaceful and really easy to walk to Cannery Row

Very Nice Property! The Restaurant is very good!

What a beautiful property. I was blown away with the quality of the room and the view of the ocean I had from my balcony. It was definitely a beautiful way for me to be able unplug and destress

it is a very clean establishment

Lovely place & great staff! Great how everything around is perfect walking distance

as usual Kimpton properties are the best!

We stayed for a few days to explore the area. Easy walking to the ocean trails and restaurants. Short drive to Carmel Beach and Monterey. Staff was friendly and efficient, room was very comfortable.

Staff was friendly and efficient, room was very comfortable.

Brand new and beautifully decorated! The room is huge, and all the finishes are gorgeous. I love the style. The outside patio has ample seating, with a fire pit and large fireplace. There were a lot of dogs (and one cat) - everyone was welcome. The evening reception was also great, albeit short. The location within a few blocks to Lovers Point beach is amazing! Also: big shout out to Ben at the front desk, going above and beyond to make everyone comfortable over the busy July 4th weekend. Most of the staff was a little stuck up (except Ben, as mentioned) - from reception to the valet. Requests are generally honored but take an extremely long time. The layout of the room is a little odd and inconvenient, with a large empty area in the middle and the couch and table pushed up against the window. Since this is a higher end hotel, it unfortunately attracts entitled clientele. Somehow their poorly behaved kids and pets are just "how they are". Screaming kids and aggressive dogs with uninvolved parents really make the environment unenjoyable.

Where it lacked was the finer details. You're supposed to get champagne upon arrival, which the people in front of me were offered upon checking in but not me. The restaurant is expensive, but upon 2 visits, one for breakfast and one for dinner, was not worth it. At dinner we were seated immediately but then not brought water or asked after for 10-15 minutes, despite it not being a busy night. The waiter did acknowledge the wait, took orders, etc. I was served a salmon that, despite a very tasty base, was very undercooked, and by the time the waiter came back to check on us, it was too late to ask for it to be redone. We shared the tombo albacore tuna which at $52 was fine but not exceptional. You pay a daily amenity fee for valet service, as well as gym, beach bags, live music in the courtyard etc. The valet service was always prompt, but I asked for beach bags 3x in the mornings before leaving for the day, and was told there weren't any left. One thing that would have made this hotel a nicer experience is a hot tub. I do appreciate they do not advertise that they have one, but I feel that would be a better amenity