Hyatt Place Pensacola Airport

The hotel was clean and room was nice. Great water pressure in showers after a long travel day to unwind. Will definitely stay here again!

I was charged an $8.50 guest parking fee that was not explained in Expedia. I prefer to stay at Hyatt hotels, and have stay at other Hyatt hotels, but haven’t been charged a parking fee at other locations. I understand this Hyatt is by the airport and the hotel doesn’t want travelers/non-guests parking at their facility.

The staff here are amazing. They are all friendly and helpful. The breakfast is pretty good and the gym was adequate. The pool is a little cold (even for summer.) my only complaint is that the room seemed a little musty and damp and you really should have at least one free parking spot per room.

Everything damp. Definitely mold and mildew everywhere. Dirty.

Exceptional

I liked the location at the airport Free shuttle within 3 miles The breakfast

Good location None

The locstion I was very surprised that there were no USB outlets. My air conditioner was extremely noisy.

Close proximity to the airport & the thoughtfulness of the front desk attendant. He checked me out. I said needed ride to the airport. Responded immediately with I’ll take you which he promptly did .

We were quite pleased with the hotel however, the front desk staff could use some additional training. They left the front desk unattended many times leaving quests waiting. Our check in was slow because the agent did not know how to check in a booking made through Expedia. After checkout - upon getting to the airport we realized the front desk had not returned my drivers license - when we called to inquire about it, the front desk clerk said yes they had it but she was less than apologetic, busy with other customers and not willing to help us get it resolved quickly. It eventually worked out and a second desk clerk was very helpful and brought it to us at the airport with great apologies. Our biggest question about this issue is that when they realized they still had my license, why didn't they call our room? Instead they threw it in a drawer and did not attempt to contact us.

Everything nice place

Daughter loved her stay

Exceptional

Exceptional

Exceptional

Unbelievable. What a fantastic stay. The staff was super nice, the rooms were very clean and for the price off of booking.com was worth EVERY PENNY. Recommend 5 star hotel. Nothing

Very nice

Convenience for an early flight to the airport, the price was City standard, the staff was outstandingly, courteous and professional, For hotel food it was exceptionally good! I had to clean the shower before I used it because the grout was quite dirty and it had a smell to it, but it is season and this hotel is very busy. And this really was not something that bothered me at all.

Disappointing

When I showed up there wasnt anyone to check me in for about 20 or 30 minutes. I couldnt sleep due to the air conditioner making an unbelievably loud noise all night. This was the worst stay i have ever had.