DoubleTree by Hilton Baltimore North - Pikesville

I love everything about the property……

clean and nice staff, nothing more to say. Worth the money.

Tried to check in at 6pm. Noticed the lobby had 8-10 people sitting around with luggage waiting which seemed odd. Well come to find out when I went to check in they did not have my room available yet. Said they did not have a room ready with 2 queen beds. Something about it not being clean yet. And that's what all these other people were doing waiting. He had a list with 6 other people on a scrape piece of paper, then added my name to it. I told him to call me when it was available and gave him my cell phone number. I wasn't going t just wait in the lobby. So I went to eat with my son, came back at 9pm and my name and number were still on that piece of paper. I asked if my room was ready and it was now at 9pm. I asked why he didn't call me and got no reason. He asked if I needed the room cleaned while staying I said just clean towels would be good. Next day left my dirty towels on the floor (standard practice) came home after a long day of Lacrosse and found my dirty towels still on the ground. Had to go to the lobby and request clean towels. Not the end of the world but why ask me if I need service and then deliver none? Room was clean, water pressure in shower was half of what it should have been because the diverter didn't work. Was offered nothing by the staff for my inconvenience. How is that normal to check in at 9PM??

It has great gym and pickleball courts

The hotel was just ok…This worst was Hotels. Com putting me in the handicap room on the first floor where the people above me walked, stomped and jumped all night because of a wedding party and men smoking and talking outside my window keeping me awake all night…instead of letting me know there was no more rooms and not answering the phone when I called (I was on put on hold for 2 hours and no one came back to the phone… and when the hotel called no one answered) Hotel.com is the worst piece of 💩 crap on this earth and I can not understand why The Hilton has anything to do with it…so bad for their business. I Will Never use Hotel.com again and it’s up in the air right now as to if I will ever stay a the Hilton Properties again because of Hotels.com. I have been staying at The Hilton since the 1990s… So sad 😞 they are connected with Hotels.com😵‍💫

Nice and clean 👍

Portable AC in the room. Duct taped out the window.

No pool rooms and bed not up to par amenities lacking

the refrigerator didn’t work they eventually changed it other then that will be my go to hotel will be back

Very clean and staff attentive to our needs

All good and best service

Hotel of nightmares

Staff (both the front desk and cleaning crew) were helpful to accommodate our needs. Everywhere were very clean.

Convenient location, clean rooms, helpful staff

Simply, No surprises with this hotel. Everything is as described. Location close to many shopping places. Plenty of parking. Very friendly staff.

Breakfast and get a pool

Booked 2 rooms with 2 queen beds a family of 9 including 2 kids. We've tried DoubleTree by Hilton in Washington State and we were given the warm cookies individually. Here, the front desk person said just maximum 2 per room which made us disappointed. Also both the rooms A/C were loud. Rooms were also so far from the elevator.

After driving for 16 hours and booking 3 rooms, we were told the rooms weren’t ready despite the check in time being 4:00 p.m. The front desk staff, an Indian man, advised that the rooms were not clean and it would be a wait. He could not tell us how long the wait would be and did not seem to care that we paid for rooms that should’ve been ready at 4:00 p.m. We were then told it was “first come, first serve” as other people were checking in and being given keys to their room. So we went back to the front desk and was asked to take a room with a queen bed that was ready, one king bed (we did book this) and that we still needed to wait for another room to be available. Mind you, this is now all happening around 4:20 p.m. To make matters worse, the desk agent advised that us since we purchased the rooms on Expedia, to get a cheaper rate, we can’t pick the beds we need. Rather, we have to take what’s available. I told him that the rooms costs the same on the Hilton website as it did on Expedia and it was only booked through Expedia since I have VIP status with them. I also made him aware that both my husband and I were also Hilton members and we proceeded to show him proof. Regardless of how we booked the rooms, they were paid for in full and shouldn’t have been made to feel they were free or that the hotel was doing us a favor. Needless to say; when we finally got into the room, they didn’t seem clean. There was dust everywhere, hair on the pillows and one room smelled like pee.

The was mold in the rooms . The room wasn’t really cleaned . The towels and rags weren’t white . The evening staff on Friday night is very rude the young lady . I Told her I had an emergency and had to leave I would like to have the receipt she said to me I can’t give it to you because I still have to change you for the night. I then explained to her that was fine she proceeded to say that I scheduled my reservations through a third-party, then printed the receipt.

Room was very comfortable with the cookies were delicious