Cambria Hotel Plano Frisco

Hotel was really nice and the staff was very professional and courteous. The bar has really good food and Angel was super attentive.

Pool was very dirty looks like it hasn’t been cleaned in days, rooms were very clean & beds were comfortable & breakfast was a good for a hotel breakfast. Upon checking out I explained that the reason for me booking the room was because of their pool the lady at the desk explained to me that the pool shouldn’t have even been open due to them having problems with it last week. So they need to make sure that they update guest on their website if the pool is closed, out of service because I could have saved my money and went elsewhere. I was highly upset.

El cuarto amplio y limpio. El desayuno súper básico. Si no pedís que te limpien el cuarto, no lo limpian…raro! Muy bien el resto

Muy lindo hotel, personal muy amable. La zona tranquila, con lindos restos y las distancias razonables hacia los distintos lugares que fuimos. Volvería al hotel

Great location for the legacy properties. Staff are very helpful, and the bar is just well stocked enough. Great bartender, a few TVs in the lobby for watching sports, etc.

Nice location , nice sized room & very clean . Would stay again

Stay was amaziing your front Clerk Cristalvery nice excelent customer service she deserves being promoted to manager!!!!

The property is walking distance to shops and restaurants which made it convenient for us to not have to drive everywhere.

Exceptional

I enjoyed the property and the area! The bar was nice and Angel was a great bartender!

Pool was dirty and hot tub the water looked gray dark, hall ways were hot n humid our room was clean but whats with the bathroom door so loud n heavy and the shower small

Nice hotel and in a good area

Unfortunately, there were several operational issues that impacted the overall experience. My reservation was entered incorrectly, and multiple colleagues traveling with me experienced similar problems. Guests who had booked one-night stays were showing as two-night reservations, while my two-night reservation was reflected as only one night. As a result, my room was not cleaned because the system showed that I had already checked out. The hotel also charges a $50 incidental deposit upfront and refunds any unused balance up to 10 days later. While incidental holds are common, the extended refund timeline felt excessive. There were also billing discrepancies during my stay. I purchased two breakfasts totaling approximately $42, but I was charged both the $50 incidental hold and an additional $21 breakfast charge. This resulted in a total of $71 being charged to my card, and I am still waiting for the hotel to properly reconcile the charges and process any applicable refund. The most frustrating part of my stay occurred at checkout. When I requested an itemized receipt showing room charges, incidentals, and any applicable refunds, I was repeatedly directed to Expedia. I explained several times that I was not looking for my booking confirmation but rather an itemized hotel folio detailing all charges and

Enjoyed the pool, and the afternoon desk clerk Chrystal was amazing! The desk clerk that worked during the day was not very friendly, Angela. She was very short and unapologetic when our room wasn’t ready upon our arrival which was later than the check in time we had requested which was only an hour early

Excellent Staff and Great Breakfast

Every thing good

Place was outstanding and we enjoyed our stay!!

Near Comerica center, where we were attending an event. The overbooked the room type I selected and offered free breakfast as a trade but the breakfast was chaotic and I didn’t even use the vouchers because there was no food set out and coffee was not even brewed for serving.

Very poor

Everything