Minoa Palace Resort

The staff were so kind and accommodating. There were so many little things that made the stay special.

Everything was excellent, especially the staff and their high standards of service. The beach was not as expected. Not sandy or calm

A big thank you to Matina for being so kind, professional, and helpful throughout our stay. She was always available, happy to assist, and answered all our questions with a smile. Thanks as well to Dimitris for his great advice and warm welcome during check-in, and to Antonio and Armela for all their help during our time at the hotel. I'd also like to mention the gentleman working the night shift at reception. He was incredibly friendly, professional, and always willing to help whenever needed. The staff and facilities are truly excellent and, in our opinion, hard to beat in the area. The hotel is in a great location in Platanias, surrounded by beautiful scenery, with two excellent restaurants( with generious breakfast buffets), several pools for all ages, large tennis and padel courts, and a very convenient car rental service(PanCar). Renting a car was super easy thanks to the reception team and their local partners. We could pick up and return the car right at the hotel parking area, which made everything very convenient. The rooms are spacious, comfortable, and have lovely views of either the mountains or the pools. Free sunbeds and beach towels are also included, which is a nice bonus. And finally, thank you for the two thoughtful surprises at check-in and check-out. I won't spoil them and will let future guests enjoy discovering them for themselves! Thank you for the great atmosphere, warm hospitality, and for making our stay so special. We can't wait to return to Minoa Palace Resort in the future. Nothing at all

It was a nice view at the seaside property at the beach- staff were welcoming and scvomodating through our stay. Walkable to town and near to Highway for going into Chania. Huge property - family and conference center oriented. Gym was in spa and had to obtain access from front desk to enter before 10 am. Spa staff massage was terrible. Not trained.

Good hotel No real vegan option for breakfast. Had to argue for a desert. Abysmal oatmilk for the coffee. Wanted to charge 3 euro for two teaspoons Very good massage and spa. Would state that the female showers in the spa had a huge pile of used towels

The room with the private pool wasn’t as private as we had hoped - it overlooked the main pool and was fully visible to other guests. Still, it didn’t overshadow the lovely experience overall.

The hotel was beautiful. Very clean. The staff was amazing . We would to thank Alexis who took fabulous care of us during our stay. We also loved the location .

Very clean room, good cleaning and gifts. Amazing view from the balcony. Good AC and bathroom. At the last day of the stay, a lot of ants came from outside the door. The mosquito plug might have helped a bit

The location and friendliness of the staff N/A

Great location on the beach. Good restaurants and great pools and rooms. Nothing was wrong

Staff is very nice , everything went perfect , thank you for making this vacation this great !

Our expectations were high, but this 5 star hotel disappointed. The amenities are nice, the beach area as well and thalasso has a great view. The beds are very comfortable and the buffets varied in the evenings. The staff is amazing, so kind and caring, on top of everything. Alicia the manager did a great job, very professional and doing everything she can to accommodate us. We started in an imperial room that was a letdown, with a view on a water structure and ugly buildings and a parking in the back. We changed to the main building the next day, a more cozy room with pool view. You cross a bridge over a highway to get from the main building to the imperial / beach side and the highway was busy and louder than we expected, you can hear it from most rooms in the main building. Big pools, closing at 6 PM. The imperial sea view rooms are serene, although even more expensive and even though these are the newer rooms, it feels dated. Maybe it’s a matter of taste as well. The balconies are well located, but the tiles are cheap and the furniture is simple, without cushions or anything comfortable. The price is doesn’t match the offer and they made smart photos. We enjoyed the buffet, quite diverse and much fruit in the morning and some diversity in the evenings. The gyms are alright and the spa is beautiful with a wide range of treatments. We had a massage by a woman which was bad, painful, uncomfortable and no real massage techniques, I wouldn’t recommend it at this price point. There’s also a male masseur and he does better apparently. The mini bar has tea and they only stock it between set times the next day, you’ll pay if you want an espresso capsule or bottle of water. They have packed wooden sticks to stir your drink.. It all feels very no frills and basic which is unacceptable for a price point at 350 euros a night. Overal an okay stay, but we just expected something nicer, this doesn’t live up to our 5 star hotel expectations and definitely not for the nightly price.

Beautifully kept environment, friendly and accommodating staff, ample parking, delicious breakfast Would have a preferred to be closer to the town.

Extremely clean and junior staff were very helpful and friendly. The botanical gardens were 30 minutes away and a great place to visit. Unbelievable that this hotel thinks it’s 5 Stars. - Coffee in the room was provided at the start but it cost extra for daily refills - Better sun beds cost 20 euros per day (basic ones were free) - Even the jacuzzi in the spa cost extra - One bottle of water was provided on arrival, when we asked for another we were told to order from room service - Not all of the restaurants advertised were open (mid/late April) - Room sound insulation was terrible, you could hear everything from the neighbours. The repeated attempts to up-sell made for a bad experience despite lovely customer-facing staff.

Superb

Exceptional

Exceptional Hotel Experience! We had an incredible stay at this hotel! The structure itself is great, with beautiful, well-maintained facilities that make it a pleasure to spend time in. The location is also excellent. The real highlight, though, is the food: Every meal over the past week has been a memorable experience, with exceptional variety and meticulous attention to detail in each dish. Every bite, from savory dishes to desserts, feels special. And speaking of desserts—they’re absolutely incredible, as tempting as they are delicious. I’ve never seen anything like this in any other hotel. The breakfast was also really good, offering a wide selection that catered to every taste. I highly recommend booking the half board as we did, you won’t find a restaurant better than this! What truly sets this hotel apart is the attention of the staff from start to finish. They are friendly, attentive, and genuinely dedicated to ensuring every guest has an exceptional experience. Can’t recommend it enough! I rarely return to the same place twice, but here, I may rethink my rule. Thank you!

Everything Nothing

Excellent variety of restaurants. Quality of food was great. Location very good with good transport links. There were a few issues with the room but did get sorted out. Staff were helpful.

We had amazing time in Minoa Palace. Service was excellent, very delicious breakfast buffet, good location. All the small details during our stay made us feel very welcomed. I would defenitely recommend to anyone!