Caribe Deluxe Princess - All Inclusive

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I absolutely do not recommend this place at all. Bad food bad service

The fridge in your room is never stocked, the maids don’t properly clean your room & don’t even bother trying to res

The AC was off for two days. The first night it was off around maybe 2am. It seems they did not finish the labor but got them to work temporarily to continue working the next day but no warning or anything and then our last day it went off around 8 am, check out was at 12. Had to get ready without AC. The pools can use a little more cleaning and the golf area has a lot of holes.

Staff

The rooms could be a little better

Everyone was friendly Constant calls to the front desk due to no washcloths or towels in our rooms. I booked 4 rooms

Sea weed. Staff barely speak English

Very spacious rooms, comfy big bed, beach is beautiful and clean other than the sargassum but I think that may just come down to the months that we were there, air conditioning was perfect, water pressure in the shower was perfect. Our towels were never swapped out for clean ones, I’m not sure if it’s just not a normal thing to be done but it would’ve been nice as we were there for 5 days

Todo No tengo nada que ddcir

Proximity to beach access The food was terrible. It was only good at the deluxe Platinum restaurants. The pool area did not have staff going around offering drinks. The Internet was terrible.

Las facilidadea son amenas y la comida 10/10 Hubo un contratiempo con una de la habitaciones por mala comunicacion entre el equipo de limpieza y el guest service. Deben mejorar en este aspecto. Las faciliades no cuentan con ascensores

Great beach ?️ Restaurants all good Great service All good ?

Older property, pillows smelled really bad.

The sports bar

Services to the Costumer is weak.

We liked the pool and beach area, also the park with the birds, the people were very kind and the buffet restaurant delivered delicious food Even if this is not something the hotel is responsible for, we had a lot of problems with mosquitos, which made our nights difficult. The pillows smelled sometimes bad because they weren't dried enough after laundry. Also the two restaurants we visited (mexican and italian) were't really on the quality compared to their origin.

The ambience and environment of the resort were excellent and created a relaxing atmosphere throughout my stay. The customer service was one of the highlights of my visit. The buffet staff and restaurant staff were friendly, attentive, and provided great service. The bartenders also did an excellent job and were consistently welcoming and professional. There was a good amount of food available, and I especially enjoyed the Japanese restaurant, Tao. The food there was one of the best dining experiences during my stay. While there was a large variety of food available, many of the food options did not appeal to my personal tastes. In addition, I found that some of the food was not always fully cooked, which was disappointing and affected my dining experience. Overall, I would rate my stay 7.5 out of 10. Much of this positive rating is due to the excellent buffet staff, restaurant staff, bartenders, and the pleasant atmosphere of the resort.

room was nice with 2 balconies with sea and pool view beach was nice pool areas are nice too sometimes waiting times on the egg station in the morning

The property itself was beautiful, clean, and located in a great area. The grounds were well maintained, and some staff members were friendly and helpful. The resort has a lot of potential and visually made a great first impression. Unfortunately, the service and overall guest experience did not match the quality of the property. The check-in process was rude and unprofessional. We were never informed about the VIP benefits that were included with our reservation and only found out because we asked questions. Had we not spoken up, we would have missed amenities we paid for. The honeymoon suite was a major disappointment because the bathtub did not work and there was no hot water, making one of the suite’s main features completely unusable. The food quality was poor, and the overall value did not justify the cost of the stay. I also felt that guests who did not speak Spanish were treated differently, which made us feel uncomfortable and unwelcome at times. Despite paying for a VIP experience, we were not treated like VIP guests.