Hotel Mala Pokhara

No room service tag. MUR had to be done through verbal communication. Either on phone or face to face communication with staffs. The tv wasn't working. It said weak connection and correct antenna

Recommend to have lunch and breakfast outside. Slightly longer walk around 200m more than other hotels close by.

Excellent location, comfortable beds, fantastic 7th floor lounge area with amazing view of Anapurna’s Fishtail and other mountains. But more than that, we loved the staff. Kusum Rai and Ajai Poudel were the best part of our experience at the Hotel Mala. Kind, personable, accommodating, professional and sweet, they went out of their way to make sure our needs and wishes were met. They are true hospitality professionals and were we honored to have them as our hosts. The breakfast was a bit lacking and could use some improvement. That is the only meal we experienced at this great hotel.

This hotel is great. The staff are incredibly friendly and professional and bent over backwards to accommodate us. The rooftop pool is small.but fantastic. There is also a rooftop sitting area where you can have drinks delivered while gazing upon the beauty of the Annapurna range. The hotel is a 5-10 minute walk to all the coffee shops, resturants, trekking shops and other stores. And maybe a 15 minute walk to the lake. The hotel is an incredible value for the location, comfort, cleanliness and friendly staff you get. Can't recommend it enough. The only negative is the "resturant". The breakfast is not very good at all. After a couple of mornings, I ate breakfast elsewhere. On the bright side, the momos are delicious!

During my visit, I overheard some employees speaking negatively about their colleagues, mentioning things like the VAT bill not being ready because others hadn’t completed their tasks. While I understand that every workplace has its challenges, I believe such discussions should be kept private and not held in front of guests. As a visitor, it's important to feel the presence of a cohesive, professional team. I hope this feedback is taken constructively, as it’s meant to support a better experience for all guests.

Exceptional

Location and hotel was very nice even staff was very polite I haven’t seen anything for dislike

View, staff

Cleanliness NA

Its a great property with great bang for buck just that some of the services weren’t functional like spa, restaurant and bar but i hope they’ll be resumed soon !! Rest all the facilities and the staff were a delight would love to come and stay here again

Staff behaviour & nice view From room & balcony

Good

I stayed here after completing the Annapurna Circuit and it was the perfect place to relax and recharge. The hotel is modern, clean, and beautifully designed, with a peaceful rooftop terrace offering stunning views of the lake and mountains. The room was spacious, with a super comfortable bed and a great hot shower — exactly what I needed after days of trekking. Staff were kind and professional, and the breakfast was generous and delicious. Great location too, close to everything but still quiet at night. Highly recommended!

Very poor

Very good

service excellent everything perfect

Superb

I liked how close it was to the lakeside area. I booked two “Superior King” rooms through Booking.com, but the hotel charged an unexpected 3% transaction fee. My card has no foreign transaction fees, so it’s evident this fee was the hotel’s way of recouping costs owed to Booking.com or their payment processor. This practice is highly unprofessional and dishonest. The AC in one of the rooms was broken and did not release warm air, no matter how much I adjusted the settings. The bedding was appalling, with visible blood stains on both the blanket and bedsheet. To top it off, I found a cockroach in the room and had to kill it with one of the slippers provided.

Exceptional

Exceptional