Hotel Reseda

Very close to the subway, easy pick ups for taxi Area the hotel is located in is not great although the price reflects that. Room size was small and had an adjoining door to the next room which didn't lock, just a handle on one side but this wasn't 100%

Good

Superb

Exceptional

Very good

Just right Uncomfortable beds and no AC

Exceptional

When we arrived, there was an issue with our original room reservation. The staff handled it professionally and kindly upgraded us to a much nicer room on the 10th floor. Although I don't remember the staff member's name, I would like to thank them for resolving the situation so efficiently. The upgraded room was comfortable, clean, and met our needs throughout our stay. What truly stood out was the exceptional service provided by Allan. He was always welcoming, professional, and genuinely willing to help. His positive attitude made a real difference to our stay, and he is a great asset to the hotel. Unfortunately, our experience was overshadowed by repeated interactions with another staff member, Manu. Every time we encountered her, she was unfriendly and came across as rude, leaving us feeling as though we were not welcome. Hospitality is about making guests feel comfortable and valued, and sadly that was not the experience we had with her. A hotel is remembered not only for its location or facilities, but also for how it makes its guests feel. Thanks to the professionalism of the staff member who arranged our room upgrade and to Allan, we experienced the level of hospitality the hotel is capable of providing. Unfortunately, the inconsistency in customer service prevented us from having a truly enjoyable stay. I hope this feedback is taken as constructive. The hotel has many strengths, and with more consistent customer service across all staff, it has the potential to be an excellent place to stay. Unfortunately, our experience was overshadowed by repeated interactions with another staff member, Manu. Every time we encountered her, she was unfriendly and came across as rude, leaving us feeling as though we were not welcome. Hospitality is about making guests feel comfortable and valued, and sadly that was not the experience we had with her. A hotel is remembered not only for its location or facilities, but also for how it makes its guests feel. Unfortunately, the inconsistency in customer service prevented us from having a truly enjoyable stay. I hope this feedback is taken as constructive. The hotel has many strengths, and with more consistent customer service across all staff, it has the potential to be an excellent place to stay.

This hotel has a lot of potential, mainly because of its excellent location. It is just a short walk from the metro, making it easy to explore Paris, and there is a shopping mall only a few steps away, which was very convenient. When we arrived, there was an issue with our original room reservation. The staff handled it professionally and kindly upgraded us to a much nicer room on the 10th floor. Although I don't remember the staff member's name, I would like to thank them for resolving the situation so efficiently. The upgraded room was comfortable, clean, and met our needs throughout our stay. What truly stood out was the exceptional service provided by Allan. He was always welcoming, professional, and genuinely willing to help. His positive attitude made a real difference to our stay, and he is a great asset to the hotel. Unfortunately, our experience was overshadowed by repeated interactions with another staff member, Manu. Every time we encountered her, she was unfriendly and came across as rude, leaving us feeling as though we were not welcome. Hospitality is about making guests feel comfortable and valued, and sadly that was not the experience we had with her. A hotel is remembered not only for its location or facilities, but also for how it makes its guests feel. Thanks to the professionalism of the staff member who arranged our room upgrade and to Allan, we experienced the level of hospitality the hotel is capable of providing. Unfortunately, the inconsistency in customer service prevented us from having a truly enjoyable stay. I hope this feedback is taken as constructive. The hotel has many strengths, and with more consistent customer service across all staff, it has the potential to be an excellent place to stay. Unfortunately, our experience was overshadowed by repeated interactions with another staff member, Manu. Every time we encountered her, she was unfriendly and came across as rude, leaving us feeling as though we were not welcome. Hospitality is about making guests feel comfortable and valued, and sadly that was not the experience we had with her. A hotel is remembered not only for its location or facilities, but also for how it makes its guests feel. Unfortunately, the inconsistency in customer service prevented us from having a truly enjoyable stay. I hope this feedback is taken as constructive. The hotel has many strengths, and with more consistent customer service across all staff, it has the potential to be an excellent place to stay.

The air conditioning was not good. It did not cool the room enough for me.

Exceptional

Close to metro. Not super clean.

leaving it entering it

Very friendly and helpful staff, great big bed, good matrass, spacious bathroom, enough lights and contact to charge your phone. Breakfast has a lot of choice. Two elevators. Quiet room. The location is really outside of Paris. It takes about 40min by taxi to reach Gare du Nord. The Subway was under construction but there are a lot of buses. Also a shopping mall nearby and some restaurants. But considering the friendly service and price it is ok.

Exceptional

Very good

To far from the center, and very small rooms