Vera Cruz Porto Downtown Hotel

Everything perfect, staff, location, clean, and at the heart of Porto.

Staff was fantastic! Helpful and knowledgable.

Nice balcony and Nice location It was a very good hotel but it was just lacking something. Probably it was old school furnitures, beds

Everything was ok.

Its location and great staff. Nothing, it was a great stay.

The room was fine, breakfast good, and the staff were informative as to places to visit.

Fantastic location, excellent helpful staff, attractive spacious room and lobby. I liked everything about it.

Unfortunately, our stay was completely overshadowed by a serious flooding incident. We arrived in Porto late on May 31, and at around 4:00 a.m. woke up to find our room flooded with approximately 10 cm of water. The flooding extended throughout the hallway and was severe enough to leak into rooms on the floor below. Our luggage and clothes were soaked, and I lost personal documents and sentimental gifts that cannot be replaced. We had to spend the middle of the night moving our belongings and were eventually relocated to another hotel. The situation was extremely stressful and resulted in a sleepless night. What was most disappointing was the way the situation was handled. We even had to ask the hotel to provide a taxi to the replacement hotel, as they initially expected us to walk there with our luggage. By the end of the ordeal, there was no assistance offered toward replacing our luggage, which had been soaked and will not be usable for our return trip, nor was there meaningful help with drying our clothes or dealing with the damage to our belongings. We were even unable to obtain a €10 reimbursement for laundry expenses needed to dry our clothes, and we are at least trying to work with Booking.com to obtain a partial refund for the significant disruption and losses we experienced. As a result, we lost not only a night’s sleep but also a significant portion of our vacation dealing with damaged belongings, laundry, and relocation logistics. The experience caused considerable stress and anxiety and greatly impacted our ability to enjoy Porto. We ultimately decided to leave one day earlier than planned and continue to our next destination. While accidents can happen, the way this situation was managed fell well below our expectations and left us very disappointed with our stay.

The location was excellent, the gentleman that checked us in was very friendly and helpful.

Very close to everything and clean. None

Closed to tourists places, good maintenance, nice staff Just the little bathrooms

Location

The location was great, walking distance to everything. The staff was very friendly and helpful. The rooftop breakfast and evening lounge had a great view from the 9th floor. The room was clean and had a mini bar. They let me leave my luggage after check out. My room description said "courtyard view" but it was really a wall. The windows were frosted over, so there was no natural light or view of any kind. Very claustrophobic! I'm sure the exterior rooms were great but for the price, I would have expected better. The cocktails at the rooftop "bar" were sadly lacking... no ice available, only orange soda as a mixer. I stayed here because there was no other option, but would not stay here again.

Too Noisy. Lot of noise during night in the vicinity. Sometimes until 4am.

Location Tissues in room, toilet paper isn’t good enough, not a huge expense to provide Kleenex Sad “roof top” lounge don’t bother waste of one workers time to serve two drinks

The location, the room, the staff, everything was perfect!

The location was excellent, the staff were friendly, informative and helpful, and we enjoyed our breakfast. The room was clean.

The location, service, and room were very good. The main area for improvement is breakfast, as for the price, one expect

Need coffe and water in recaption

Location, staff , hotel