Bracken Hide Hotel

The main building is very nice. Restaurant & bar are pleasant & comfortable. The sleeping pods are very small & compact. Quite a walk from the parking area to both the main building and the pods. No-where to dry anything and it rains a lot and you often get wet. Staff are willing & trying but in need of training.

there is no service, room is very small, and what inside looks very basic. only the location is good. restaurant service was ok if there is a service needed when you are in the room, you cant call them ( no internal phone in the room )

Fantastic view, location and design The breakfast was nice, but could have been excellent like the dinner

Great location, wonderful view, quiet. The individual cabins are nice. The cabins are small, and you have to do a small hike up the hill to get there. Not for the unfit.

Superb

Lodge and staff Wish room had been cleaned each day- we needed TP also a main light was out.

Superb

Exceptional

Superb

Exceptional

Amazing location and view!! Walking to your rooms is hard work. It’s a once a day only up and down!

Exceptional

The restaurant and restaurant staff were fabulous We visited The Bracken Hide Hotel with my daughter & husband visit from Australia. We were also celebrating our 20th wedding anniversary. It was supposed to be a real treat…. The rooms were in a poor state of repair. Broken chair and door. This was reported immediately but nothing happened. The cleaning service was poor, our rooms were not service properly. No clean towels, no replenishment of tea etc. One particular receptionist was so bad…. Didn’t acknowledge me at all when checking out. He took the key and didn’t say a word. I feel this is totally unacceptable, especially when you’re paying £400 per night per room….

Beautiful grounds and cabins in the hills. Restaurant and bar were well run and appointed. Great staff. Nothing.

Exceptional

Very nice facility. Very polished gorgeous for a "glamping" type of facility; from the restaurant through the entire staff. Paulina, one of the restaurant staff, was exceptional in all aspects. Nothing, all good. A little pricey. But, definitely the nicest place in town, in this price point. This would be #2. The nicest place in town was more than double the money.

Looks good online but really that was about it. The breakfast was decent but not much of a selection and no any buffet like options. The location was decent but signage to get there were not very good at all. A lot. For starter - when checking in - I was the third person in line for the service. The check in counter was tiny and they were giving directions to the first group which could have been done elsewhere and not making everyone else wait. Then the cabins are quite far to walk and all uphill - there was no offer for us to take the buggy/golf cart and take us to the cabin. For elder or someone with double knee replacement surgeries like me - it was quite difficult to walk. The staff was not unfriendly but far from being friendly either. The wifi signal was horrible, keeps cutting in and out and was very slow. The staff who drive the carts around the path - drive way too fast. The cabin itself was tiny and when we arrived, there were bird poops in front of the entrance. There is no phone in the cabin so you have to all the hotel main number to talk with anyone, super inconvenience. I could go on and on for more. Definitely not worth the price and do not recommend.

Good location and very good restaurant Hotel with 2-star standard with the price of a 5 star hotel. Very small rooms and our room did not have hot water in the shower. Staff was unprepared to solve issues and took a long time to move us to another cabin (which still had issues with the shower). They made another cabin available very late and we had to move the luggages ourselves.