Quality Inn Post Falls - Coeur d'Alene

Got there late after a silverwood trip. Front desk agent was not friendly, welcoming, and honestly gave off a vibe he didn’t want anyone there. Room was fine, but creepy hunting art in the bathroom. Completely out of place. Then went down to breakfast, there was none at 9:30. Saw them bring out a few more eggs in a Tupperware that you could see had been warmed in the microwave. Yes it was inexpensive and the bed was comfortable, but nothing like any other quality inn we have stayed at.

Ok

Staff was friendly at check in, but room left a lot to be desired. One washcloth was so badly stained that we chose not to use it, sink plug appeared broken (with a very thin gap for anything to drain) lots of buildup under and around the drain. Nightstand had sticky spots on it and something stuck to it, lampshade was cracked all over with chunks missing. All in all, felt and looked very run down. Staff was very nice and bed was comfortable. Also appreciated a nice, clean mini fridge in the room!

Good breakfast. Place felt dirty/old.

Old and beat up, needs a renovation

Nice, clean room .... well maintained. Good breakfast.

Dirty blankets and towels with stains. Breakfast area not cleaned/kept. Coffee and juice were broken. Microwave not work. Broken sink. Plugged sink and tub. Customer service is awkward and uncomfortable. Felt like I was ripped off for the $--- spent.

A lot! Our room have a spoiled/midewy smell. We told the front desk and all they did was spray some air freshener. The breakfast was ice cold, eggs and sausage only. And they left the food out all day

Convenient to evacuation location The report I’m s dirty the carpet mirrors, sheets torn, breakfast area not clean, food drippings all over the counters, not much selection on food, staff was rude to help moving luggage because there’s no elevator and I’m disabled and so is my daughter. I had to make 7 trips to move my belongings to m round I’m and was hurting out of breath. Had I not had to book this last minute room to evacuate from a wildfire, I would never choose to stay here. The carpet in the rooms and hallways was dirty as well made me question the sanitizing of things in the rooms.

Check-in was troubling with poor communication. I had trouble understanding accent. I was told 3 times that my credit card had declined (which it had not). Then was told I had to give a deposit of $150 cash but couldn't have a receipt. Then we were placed on the 2nd floor but no elevator. I am 80 yrs. Old with a bad knee & had just had eye surgery & was not supposed to lift more than 8 lbs. Otherwise, our room was nice & clean.

Overpriced rooms that seem ridiculous and the fact every time I went to the front desk to renew my stay people were having a problem with the hotel overcharging them and getting their deposit back

Rooms were not clean. Stains on the floor. Desk clerk in the front was having a bad day and I didn't want to add to it. not his fault the experience was rough. Not a huge deal but should have realized how close to the road the hotel was .

Bathroom shower gas drain problem. And hair dyer wasn’t working

Thanks for allowing pets!

The only thing that I liked about this day was the bed was comfortable. Everything else was really bad. Let's start with the beginning. People at the front counter barely spoke English, and seemed very confused like they had only been working there a day or two. Secondly, on the night of my stay at about 7:30 p.m. One of the hotel staff tried to enter my room. Thankfully I had the latch over the door, and went to the door and he started mumbling something about he wanted to make sure the room was cleaned and he was the one that checked me in to the room. Room. That did not make me feel safe at all, and with that I doubt that I will ever stay at that hotel again. Oh, forgot to mention that at breakfast the milk they set out had gone sour. This is not the kind of customer service I expect from a hotel that I'm paying over $100 a night for.

Good

Do not stay here. Worst stay ever. Nothing please

Overall it was a bed to sleep in. That’s the best I could say. The holder for the shampoo and conditioner kept dropping the bottles on me when in the shower. The shower head was “okay”. The doors creek and the bathroom door didn’t fit. The breakfast in the morning wasn’t well stocked. The gravy for the biscuits was oily and crusty. Overall I wasn’t impressed, my expectations were low but I didn’t think I lowered the bar that far.

Location was ok. Public bathroom in lobby was filthy. Looked like hadn't been cleaned in a while. Room was very dated and didn't feel like it had been cleaned very thoroughly. Staff was nice enough.

Won't attempt to stay here again. They canceled our paid in full reservations made well in advance and were told we could call expedia for a refund and pay the higher price or "go elsewhere" by the manager. Expedia made arrangements at another hotel for us. But i will never stay at a choice hotel especially this one ever again.