The Sanctuary at Los Corales

The property is very clean and the units are spacious. The kitchen has everything you need. The WiFi is unstable. When we arrived, we were told the WiFi was down and we were given a portable WiFi device which worked but was very slow. The next day, regular WiFi was fixed. Again, it was slow and would go off and on. The water, we expected to be undrinkable, but we did not expect it to smell so badly. Our shower water had a strong sulfur smell that filled the entire unit. The pool is tiny but clean. We did not use it and opted to spend our days at the beach. The property manager, Gladdys, is wonderful. She showed us around the area and was very responsive to our requests. She made sure we always had fresh towels and beach towels and provided suggestions for where to pick up groceries. The area around this property is a mix of really cute and charming with run-down, dirty and full of litter all over the streets which are in terrible shape. The walk to nearby shops and restaurants was challenging to navigate with all the holes, broken rocks/bricks and garbage strewn around. The people -including Gladdys - were warm and friendly. They were the best part of our stay.

The location was excellent—about an 8-minute walk to the beach with an easy shortcut, and the area felt very safe. My kids were able to walk back and forth to the beach, shops, and restaurants without concern. The property also included access to a beach area with chairs and a palapa, which was a great added perk and always available. Glennys, who welcomed us, was wonderful—warm, friendly, and very helpful. Communication with the hosts was also excellent; they were responsive and answered all of my questions quickly. The home itself was very clean, and the individual AC units in the bedrooms were a nice feature when working properly. The home felt very minimal for a vacation rental, with only the bare essentials provided. There were no games or extras, which would have been especially helpful during rainy days. The TVs in the bedrooms were not functional for streaming or screen sharing, and we were unable to connect them to the WiFi. We couldn’t reliably connect to WiFi—connection only worked intermittently and mostly in the main living area. The AC units were inconsistent; the main area worked well, but one bedroom never cooled, and the upstairs master occasionally stopped producing cold air and only circulated. These issues impacted overall comfort during our stay.

The onsite manager while well intentioned was a little to aggressive in wanting to come into the apartment and look around and kept pressing to do this every day when I repeatedly told her we didn’t need anything. She didn’t seem to understand we just wanted our privacy. My Spanish is good and she understood but kept insisting and I had to subsequently contact her boss to tell her to stop

Superb

Clean. Safe

Our top floor penthouse was amazing, modern style with huge patio Pool could be bigger

Flats were awesome, clean modern and by the beach Great staff and communication, you are in good hands with Yasha!

We had a second floor two bedroom apartment. It was spotless with good beds and linens. We wanted to be part of the city rather than an all inclusive resort. The area is a bit gritty but has great character. We always felt safe and were treated kindly by all locals. The beach is very nice. Walking along it provides a chance to see local Dominican beach culture with small bars and cafes. Again, a bit gritty but fun and interesting. The highlight of our stay at the Sanctuary was our host, Yasha. She is extremely kind, professional and helpful. She was available throughout the stay to assist us. Two thumbs up! The pictures of the pool are a bit deceiving. It is a bit small and mostly covered in shade.

Was a nice size unit and within walking distance to the beach but it had serious issues with the water supply Was meet by yasha who initially seemed super nice and even showed me around the area,but her lack of response when trying to resolve the water issues was disappointing when first encountered and entering my unit without my permission to me is a big no no in the rental world I had no hot water had to take cold showers,bad for my arthritic condition,(I require a hip replacement when I get home)from the moment I checked in there was a lack of water pressure and no hot water. After many complaints put forward to the onsite representative yasha and to the company who own this place they finally sent someone to rectify the issue on the 4th day of my stay,I was finally happy to have my first decent hot shower in days.To my dismay today I received an email notification that my last two nights of my stay here were cancelled thru their company claiming I made the request! I did not make any request and in actual fact sent them an email previously today thanking them for resolving the water issues this afternoon. I was in the unit and heard a strange loud bang noise from somewhere down below in the complex and I went to have a shower at suppertime and found out I again have zero water coming out of every faucet in the unit.I was given a refund credit of $212.41 placed in my booking.com account with no explanation from this company I booked with.I am expecting a full refund for my last two nights which Im being forced out this place which has now turned into a blessing because I have no water again. I also expect a full refund for my large damage deposit of $212.46 that was charged to my credit card.I also expect most of the $100 us funds they made me pay them for a deposit on electrical usage,I made a request to see the meter to yasha the rep who took the funds so I could see what numbers were on the meter before and afterwards but was denied,she claimed the building where there meters were kept was locked and it was only accessable by the power company,how do they know my usage amount if she cant access the meter when Im force? Ive documented via photos the water problems every day to the company and after thinking it was fixed I had no water coming out of any faucet again tonight,no use of toilets,its 3am and I now hear them working on it!

I love the penthouse.... located in a perfect place. Beach and restaurants are nearby. The place is so clean, spacious and the staff are very friendly and helpful. I will definitely come to this place again

The property was very nice, and clean. The very best part was the property manager, Yasha. She was the absolute best host! She took great care of the place and of us. Whatever we needed, she made sure we got. I wish I could take her back with us to the U.S. The construction around the property was a negative. They started very early every single morning which forced us out of bed before 8 a.m. We were on vacation and I was out of bed earlier than if I was at home for work.

Excellent and competent communication by mail and phone with the host ahead arrival with perfect information and activity booking support. (Excursions, restaurants, etc.) Renae (back-office manager), was an outstanding friendly, competent & helpful contact for all family needs (trip organisation, general questions on specific restaurants & on-site activity booking) On site, Leon (local general manager), welcomed us personally to hand over the keys and to organise the needs for the upcoming days, even we arrived in the middle of the night. The apartment was in perfect conditions and cleaned, there was even sufficient cold water for the family in the fridge present for the first days. It was highly appreciated that Leon came to see us on a regular basis (nearly every day) to check if there is whatever need or potential problem, he could support us with. This man is fantastic and an example for perfect customer care. The stay at the Sanctuary in Punta Cana was excellent, all family members enjoyed nice and relaxing holidays. Thank you Leon. Thank you Renae. Looking forward to seeing you again. Kind regards. Günther, Dr. Walenta

The smell of the water:(

The property is clean, spacious and very close to a variety of restaurants and the beach ?️ Air conditioning worked really well. The staff were all so pleasant, helpful and it was easy to ask them for recommendations or for advice ? The water was turned off for filtration, although this was at nighttime for a few hours so didn’t really impact us.

The property was perfect literally! great location, super great property manager, and cleaning staff was great. we definitely coming back to stay there again.

Apartment spotless and all very new and in good order. Check in friendly and v thorough, Leon is a legend. Well equipped. The area around was a little tatty with some building rubbish dumped - but that is outside the bit that is owned by los corales and to be fair it was being cleaned up as we left. Overall an excellent property. Pool is on the small side.

It was an amazing place with an amazing location restaurants and shops all within walking distance it was absolutely perfect. You have your own private pool you have walking trail to the beach to the beach about a 100 yd away. The cleaning staff were great and Ezekiel was our host who literally walked us around and showed us everything and all the things to do all the spots to eat all the places to shop the beach. All in all I would say this place is perfect.

Location, staff, cleanliness To many unnecessary rules with visitors.

very very quietly beach distance and location street or town.

all good n/a