Holiday Inn Express Richmond - Midlothian Turnpike by IHG

Breakfast was great

The staff was friendly and helpful So we told your front staff that the air conditioner was leaking in the room and it was discovered after one night of a 3 night stay and they offered to me to change rooms and didn't want after we'd had unpacked everything and was looking for a refund of 50 to 100 off the bill

Exceptional

Good location The bedding on our beds were dirty, the room was also pretty dirty, we slept on our beach towels

N/a Dirty

The only thing that was clean were the sheets. Looks like they just took over the building last week and only replaced the sheets and pillows. All the common places and dingy and need repairs and upgrades. Hallways smell of mildew. So do the shower curtains.

Very nice clean room. Staff was friendly and helpful. We will come back when we are in the area.

Clean the room before putting anyone in the rooms for the night.

Good

.

The hotel felt very dirty, old and outdated. The room we booked (a suite) was double sold and so we had to get two rooms instead. In one of them there was a high pitched squeal every time you flushed the toilet. The hallways smelled bad. I booked this because I assumed the brand of Holiday Inn Express would have a certain standard but this felt like a roadside motel and I don’t understand how there isn’t more consistency with a franchise name like this. Very disappointing.

Great customer service

Bathroom was dirty. Towels were on the floor. One towel had a long nasty hair on it. TV didn’t work.

Couldn't use exercise room at all The pool the first night was closed

bed was very uncomfortable. spider webs in the corners and I had to kill a roach in my room. breakfast was mediocre. Pretty much the same every day.

Staff is great. Location is good. bed was very uncomfortable. spider webs in the corners and I had to kill a roach in my room. breakfast was mediocre. Pretty much the same every day.

The staff was friendly, but to be honest, we felt sorry for them. They were having to listen to lots of complaints that really had nothing to do with their desk job. There was an EV charging station that we were told was super easy to hook up to. It was programed incorrectly and only one of the chargers worked. I asked for help and was sent 10 minutes down to the road to a gas station that did NOT have an EV charger. One of the days we were there the water was turned off for several hours, which caused a problem getting ready for dinner. They have a great coffee maker, but it needs to be cleaned every day and was never cleaned on time. On our last day breakfast was supposed to be ready at 6:00 and at 7:15 someone finally showed up to start working on cleaning the coffee machine. Luckily, there was a Dunkin across the street. We got the feeling that this hotel is on its last leg and they are just slowly letting it "go". The gal in charge of the breakfast area was great!

La limpieza muy mala y el desayuno frío

Dated bathrooms. Tiny rooms for a family of 5.

The WiFi went out