Tru By Hilton Richmond Northwest

Great staff, super clean. I will continue to stay here when I am in the area for business

Will definitely stay again!

Great experience. Would visit again.

When I got to the hotel they said I was booked for a one King bed but I booked 2 queens. I waited an hour for her to find out how to fixed it. She checks other people in to Queen sized beds. Then after we take the King room she finds us a room. The next day the new worker said it’s usually first come first serve so I should have been got the room.

Softer pillows please. Everything else was great.

It was super clean and inclusive. We loved having the lounge area downstairs and the gym. The blinds didn’t close all the way lol

The bed was comfortable. The sheets smelled so sour. The room was freezing and I couldn’t get it to warm up. No coffee at breakfast, took 20 minutes for a new container. The body soap smelled so bad I chose to take a soap free shower. What even is a soap free shower?? The peep hole cover was broken so I stuffed cotton in the hole. You could literally hear the shower running and people peeing in the room next door. There was legit only one worker at the hotel at night time check in.

Property was clean. Breakfast was good. Bed were actually comfortable. I requested extra blankets and was told I’d receive after laundry was done. Never received.

The decor was bright and cheerful. The property grounds were clean and quiet. The beds and pillows were extremely comfortable. We arrived a a very late hour and the front desk attendant was personable and engaging. I loved the handwritten boards with suggestion of local favorites. I LOVED the lemon body wash and lotion. I will be looking for where to buy it for myself. I would stay here every-time I'm in Richmond.

Clean rooms, clean facilities, maintained and care for very well! Greet customer service, rates were great, accessible to gas, restaurants, site seeing, and highways. Overall 10 out of 10

My study was magnificent!! From the moment I checked in to leaving the hospitality was fantastic. Professional service from the manager, polite, friendly, patient, and kind. Greeted me coming in, was resourceful in area and restaurant that great. Housekeeping was great. I truly enjoyed my stay look guests to coming again. Would definitely recommend to family and friends!

I wish I could have stayed longer

I love the friendliness when you came in. They helped me when I came in and the staff asked me about my stay i will give Tru two thumbs up ? ? and location was excellent it was close to everything. The only thing i didn't like was there was no microwave in our room but other then that everything else was fine

Our stay was great. Room was clean. Shower was amazing. Staff were very helpful. Breakfast options were great.

Couldn’t get any better for the price. Late checkin with a toddler was a breeze. Couldnt ask for a nicer person at the desk. Lobby and surrounding inside areas were spotless. Definitely plan on staying here again.

Have been there several times. Always an excellent experience

Minimal grab-and-go breakfast options

We stayed 3 nights and the room was not cleaned once even after we made a special request that it be done. I asked for 4 sets of extra towels and we were only given two. There were no luggage carts available as we were checking out. The breakfast was never fully stocked. Trash bins around the hotel were always full. The carpet needed vacuuming. The coffee/tea area was always dirty.

The location was great and the staff was pleasant and very helpful There were many kids staying there the first night and they were running up and down the hallways and causing a lot of noise until about 11 p.m. The bed was not the most comfortable.

Breakfast was served at 7 am and we left at 5 am, so we cannot rate For the price, we expected a little more. First and foremost, the staff was very congenial and courteous - the complimentary water and chips were a nice touch - absolutely satisfied with that part of the experience. The room was very spartan - only one chair, no clock, television was terrible, only small refrigerator- no microwave. The acoustics were terrible — we heard loud voices, kids running up and down the hall, and people banging on the walls and stomping on the floor above late into the evening. There was a strobe light in the room that flashed all night.