TownePlace Suites Pittsburgh Airport/Robinson Township

The location

Room was kind of small and was cleaned. Breakfast was good and have different options.

The convenience to the stores and airport

This was my first stay - 1 adult, 2 teenagers. I chose the facility for its proximity to Pavilion at Star Lake AND- because there are MANY choices close by- because they had a pool and hot tub. So I was very disappointed that the pool and hot tub were closed when I arrived. The gentleman who checked me in provided no explanation, no time it may be open again and (when I asked those questions) he was INCREDIBLY rude and told me I could chose to stay somewhere else. The suite was fine, but the pullout sofa mattress was so thin and uncomfortable that my son opted to sleep on the couch instead. Staff on the checkout was nice enough. Overall, would not stay here again and would have expected either some notification prior to arrival about the pool/hot tub OR an offer of compensation to some degree for my inconvenience.

My tv did not work, they gave me a number to call and it still didn’t work. The dishes in the room were dirty.

Not clean and for the price it should have been.

The credit card reader was down and check in took over 40 minutes. They also gave us the wrong room which added to the wait time.

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We would stay there again.

I recently stayed at this hotel for an event in the area. This place was chosen due to proximity to the event I was attending and the availability of shopping and dining. I stayed six nights, Staff was friendly and available throughout the night and stay. I did not like that the room smelled due to the drain in the shower ( catch must needed to be cleaned) This room offered a small fridge, and small electric cooktop. Which is great for cooking small meals. Be sure to clean items before using them. I also didn’t give high ratings because one of the secure doors was often rigged to stay open for people to come out to smoke. I’m sure that there are individuals who use this place for long term stay however this could be seen as a security risk. While I didn’t feel unsafe I could see this as problem for other guests. I didn’t utilize the pool or the gym however I did see families utilizing these amenities. The breakfast was ok, it had the usual options. Nothing over the top. I wouldn’t book here as a first choice, but definitely an option due to the location of the facility.

Very nice and conveniently located.

Definitely be staying the Next time we are in PA. Great location. Great hotel

The shower did not regulate temperature. Told the staff on four different occasions, but problem never resolved. Bathroom sink stopped up. Bedding was uncomfortable. Coffee maker needs upgrading. Back patio (common area) of hotel not presentable.

Exceptional

The staff were so sweet and helpful the pool area was great hot tub was perfectly heated and the pool was warm my only issue was the lack of towels in the pool room

Didn't spend much time here. Got in late. Slept, and had breakfast.

I have stayed here before and had a good experience The room had an awful smell when we arrived, I called and asked for solutions, they were fully booked so couldn't move my room, I asked for air freshener and I was told they would look for some, after about fifteen minutes I walked down to the front desk and said, I will save you a trip and the man at front desk said oh yea, I have some fabric refresher here is the bottle you can take it to the room. I did and it wasn't great but allowed us to fall asleep. also the mattress on the sleeper sofa needs to be replaced it was like lying on a metal rack.

Exceptional

Location, close to the airport Noisy air-con, very basic breakfast

Arrived at 5pm, did not get a room till 8pm. Completely threw off our plans for the rest of the night.