Hotel on Monroe, BW Signature Collection

To be honest with all of you I don’t know why this area is expensive during the weekend but for over $200 a night with taxes and fees I think this place is expensive. Besides this, the room door never fully locked if you left your room, towels smelled clean but had stains on them and the mini fridge well was too small and did not work. More like a motel than a hotel or inn.

Nice room.

This is an old ‘motel’ not a hotel. Walk up stairs outside the building to your room (though there are first floor rooms you also enter from the outside). Seems someone took an old motel painted the outside in an artsy style and put modern flooring, beds and baths in. No staff at check in. Had to call from my cell to get a key as the auto key system was not responding for me. Stairs and elevated walkway to room old and dirty. Room itself mod and.clean. One redeeming feature of the place. Had to climb over one of the beds to reach thermostat. Did not work. No instructions. Finally moved other bed to be able to see and turn on old AC unit. But it did work. Glad I was alone and the second bed was unneeded as the air blows onto the bed as it is touching the wall unit and the wall unit basically refrigerated that bed. Really too narrow for 2 beds. No instructions-room coffee or fridge. 2 bottles of water. Rack with just 2 coat hangers. I imagine it is cold in Winter as light was coming in under the door. Had a menu for a nearby restaurant if you wanted to order a coffee. The door to the lobby was locked when I arrive. It was open when I left but no one around. It was the equivalent of a new Red Roof Inn or maybe an AirBNB where you rent a room above someone’s old garage. Hampton kind of pricing for this was a rip off. Thought it might have a cool vibe. Def not. Lesson learned.

I was so surprised how different the actual place is from the photos on hotels.com. The room is very small, the whole building is just like a motel. I booked a room with queen bed but the bed was full size. The door of the bathroom has a huge gap from the wall so it doesn’t give the full privacy. There’s a tissue box cover but no tissue box in it. There’s really no amenities for the guest. The most surprising thing was there’s no staff at the place. Key was given from the device, only one card for staying there by 2 people. I had to return the key by the device for check out but it didn’t work properly so I had to call. I really don’t understand why other people are leaving such good reviews for this place. I really do not recommend this place especially for the price I paid, which was $260.00 for one night.

The property was very clean. The staff were helpful and friendly.

Clean room, friendly staff a lot of free parking, very goog A/C and nice location in a good neighborhood

Great little affordable hotel. Why I was initially confused by the check-in procedure I found that once I got there, it was super easy and convenient. I will definitely stay there the next time I am in Rochester.

The room door would not lock from outside The phone in the room didn’t work

Loved the heated toilet.

-Parking was easy -Great location -Room has a fridge Not good: -Literally every towel and linen in the room was stained, some had multiple different stains. They need bleach or something for the laundry -Floors were not clean -No front desk staff

Nice, affordable rooms. Check in process was confusing and the stairs and balconies on the property need work

Hotel owner/management very rude/

Easy check-in, clean room, convenient parking and close to city center.

Host was friendly and very helpful. This was my second stay and will stay again while visiting family in Rochester.

Cleanliness was the biggest issue. The floors were so dirty that after walking around barefoot, the bottoms of my feet were literally black. It quickly became clear that housekeeping had missed more than a few key steps. The shower was another challenge. It was partially broken and made showering feel like a test of patience rather than a basic amenity. Add to that flickering lights and a general sense that the room and facilities were very worn down, and the stay became more uncomfortable than relaxing. There’s a certain “vintage” charm some hotels aim for—this wasn’t that. This felt more like deferred maintenance and overlooked upkeep. I don’t usually expect perfection, but I do expect clean and functional accommodations. Sadly, this stay missed the mark on all three. With some serious attention to maintenance and cleanliness, this hotel could improve, but as it stands, I wouldn’t choose to stay here again.

Room was clean but a strange “clean” smell was there. Bleach or lemon or both. A bit overpowering. Staff were on the phone. Very pleasant and helpful. Air conditioning worked well. Parking easy and available. No ice available anywhere. Ice machine in the lobby was off. Bathroom sliding door didn’t shut at all.

Check in was nice and easy but the room was dirty

Room was clean ansquiet

The owner is extremely accommodating and truely cars. Our dog enjoyed staying here

No staff on site at all for check-in or security purposes, or anything else. Lobby locked with no amenities. Insects in the bathroom, street level room access made me uncomfortable, safety wise. Property certainly not as attractive as the photos appeared. The place gave me a creepy vibe overall and I could not stay the night. Low-ish cost was not enough for me to ever try another stay.