Hilton Garden Inn Rockford

The room by the patio was noisy and not a quality Hilton feel. The shower was low pressure and without shampoo when we arrived the 1st night. Staff was really helpful and nice. My family enjoyed the stay overall. Breakfast was good but required to pay for each day.

Exceptional

Exceptional

Clean and friendly Nothing

The rooms were clean and a decent amount of space. My kids loved the play area at the pool. I’d definitely recommend to a friend.

Workers were very disrespectful

Very good

I had no complaints everything was perfect

could be better, tv didn't work, no mat in the tub

Exceptional

Very nice

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Nice place

The second room had the same issue. The third room was good. Breakfast is not included and can be purchased. WIFI is not free unless you sign up for some rewards.

Loved the stay

Good

It was a one night stay, and everything was great! No issues here.

Everything was great!

This is my hometown, so location is very good. I usually stay here when visiting my hometown of Rockford. It has declined over the past few years. Pillows were bad. There seemed to be laundry and cleaning carts everywhere all day long, especially parked just off the elevators where everyone sees them. The wet floor easels are stored in the elevator adding to the unkempt look of the area. This can be done without them in view all day. I want to feel like I am in a classy hotel, not La Quinta. Cleaning staff need more training. My interior shower curtain was on backwards the whole visit. How hard is that to see? And lastly, the amenities in the bathrooms are really harsh. I used to own a retail store that sold Crabtree and Evelyn so am familiar. But the product they are giving you isn't it. The bar soap burnt my eyes and the shampoo and conditioner left my hair a wreck. I normally don't complain, but I would really like to see this hotel step up their game so I can continue to stay here.

I usually stay here when visiting my hometown of Rockford. It has declined over the past few years. Pillows were bad. There seemed to be laundry and cleaning carts everywhere all day long, especially parked just off the elevators where everyone sees them. The wet floor easels are stored in the elevator adding to the unkempt look of the area. This can be done without them in view all day. I want to feel like I am in a classy hotel, not La Quinta. Cleaning staff need more training. My interior shower curtain was on backwards the whole visit. How hard is that to see? And lastly, the amenities in the bathrooms are really harsh. I used to own a retail store that sold Crabtree and Evelyn so am familiar. But the product they are giving you isn't it. The bar soap burnt my eyes and the shampoo and conditioner left my hair a wreck. I normally don't complain, but I would really like to see this hotel step up their game so I can continue to stay here.