SpringHill Suites by Marriott Dallas Rockwall

All pork options for breakfast not equitable. Pool was locked when it was suppose to be open, pool water was oily. The hallway were dirty and full of trash from rooms everyday. Need better housekeeping. Housekeeping didn't come to my room one time, stayed there for 3 nights, no new towls or nothing. The workers were nice though!

The property is good but was totally disappointed by the staff attitude and almost 3 hours delay at our checking in. It was a protected reservation and was supposed to be a guaranteed one before arrival and check in.

The room was clean. I came on a weekend they had a kids basketball tournament. And the rooms were not clean. I had to wait an hour after check in for a room. One of the two elevators was not working and after a few hours the other was not working. We were on the four the floor. I have bad knees and no empathy whatsoever from staff. Maybe if I had of stayed a different weekend maybe it would have been better or if they had of been able to control the crowd.

The service and Internet is horrible here and the elevator was always out of service, waffle machine never worked, and the fire alarm was repeatedly triggered which also woke me and my family out of our sleep. It seemed to always be a problem during my stay.

The amenities 3/10 the pool is only big enough for a family at a time Location was great 10/10 The elevator stopped working while I was on it with other guests the emergency button didn’t work and no one answered and then it was out of order for a couple of hours and only one of 2 worked, then the fire alarm went off and staff was unorganized and seemed like they didn’t know what to do and were not able to guide guests.

Elevators were out and we were on the third floor. It was an ok stay.

Stay was amazing will come back

Breakfast was the standard fare, yet tasteful. Coffee was good and hot. Room and bathroom were comfortable and clean. Nice walking distance about 3-5 minutes from the harbor shops and Lake Ray Hubbard. Highly recommend doing that. Walking distance to eating. Air conditioner was louder than "white noise" limit to me. Overall a 4 stars because both elevators were out of order by the end of my stay.

It wasn't horrible and the rooms are nice but the pool is a joke! It is way smaller then what the picture online looks like. Also myself and my handicap parents had a room on the 3rd floor and we came back from dinner and both elevators were not working. Fortunately my son and DIL had a room on the 1st floor so we had to move everything from one room to the other because my mom uses a walker and could not get up 3 flights of stairs. The breakfast was ok but not enough room to sit. Staff was very nice though. But honestly if your looking for somewhere with a nice pool look elsewhere.

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Myself and 4 sisters stayed for a sisters weekend. We just discovered one of our sisters has been diagnosed with Alzheimers. Our stay was very special and we appreciate the Hotel.

We like the location, and how clean of the room. Will be back on our next visit.

Great hotel and accommodations

T

Clean room, friendly staff

Everything and everyone was excellent.

The elevators were not working. When I found out we were on the fourth floor, I asked for a room on the 1 st floor. The man said they didn’t have one cleaned. I am 72 years old seven months out from open heart surgery my husband 75 with bad knees. We were scheduled to stay 4 nights. We waited 4 hours to be called for a 1st floor room. When we checked back with him he was gone. The girl at the desk said the rooms were already taken

Clean rooms Great location N/a

Everything was and always is good at this hotel.

Superb