Hyatt House Sacramento Airport - Natomas

Clean and safe The shower smelled like mildew

Location to airport and restaurants. Room spacious and clean. Good layout. Breakfast was good and staff were very accommodative. Wine was a little pricey but not bad Didn’t really use all facilities but what we used was good so can’t rate everything

Very good

Exceptional

Exceptional

Traveled with my kids and the kitchen saved me lots of stress and time with food. I felt safe and relaxed while in my room and enjoyed all the amenities.

.

Airport shuttle was wonderful, particularly since I arrived after midnight. The staff was very helpful and recommending where to go to eat and how to best depart the hotel when the traffic was so heavy.

We had old acquaintances visit in one of the open lobby areas, arranged by staff. We asked for an additional blanket and housekeeping was right there. We would recommend this hotel in a second.

The staff was very friendly and quick upon checkin, the room was very clean and there was plenty of parking.

Exceptional

The property was decent, but the room wasn’t cleaned properly. There was pubic hair on the toilet, blood on the wall, food on the floor, and dirty sheets on the pull-out couch. The bedding in the bag for the couch was also used and not cleaned.

Good shuttle service to/from airport terminal

The location was great, near the airport, and had a shuttle. We were also able to leave our car there for 3 weeks at an extra cost. The breakfast was good and the rooms were great. No complaints.

Nice room with good breakfast. Really appreciated the airport shuttle.

I was very disappointed

Checkin was relatively quick and easy. However, I was more disappointed in the lack of customer service, stuck in an endless loop to figure out what time the pool closed. Don’t trust Google anyway- it said 10 pm. The staff said that we could swim for 20 minutes and would bring towels, but never did. Went back to our room and found ants in the bathroom. Finally, the blinds were stuck in the up position and we couldn’t black out the room. This was that same issue I experienced on a different stay. Breakfast was cleaned up 30 minutes before the end, so we had to find something elsewhere. Overall, I’m not impressed with my stay and I plan to stay at another nearby hotel next month.

Exceptional

My second stay here, great property, newer area. Many food options a short drive away.

Modern and well furnished room. Excellent breakfast and very close to airport