Extended Stay America Suites St Louis Westport Central

Free parking Cleanliness breakfast items got finished before 9:30 am and nobody topped it. There was no coffee no milk mate

it was awful, seriously sad situation. Arrived at this location and they sent us to their other location by the air port upon arrival because they were full with no notice at all. paper had our name and phone number printed on it, didn’t bother to let us know until we were there for check in. room they gave us at the other hotel was abysmal, wouldn’t let my dog sleep here. Disgusting. towels were crusty and black, shower would not stop ringing and dripping water all night. TV did not get any signal. flat pillows disgusting bed. had to sleep in our sleeping bags on top of a blanket we brought. threw it out the next day. never again.

They double charged me. And booking.com isn't helping / facilitating the best as far as fixing this issue. Booking.com tried reaching the facility multiple times but they are unresponsive.

Front desk worker was very nice. Dirty. Bed was made. Wrappers on floor next to bed. Small black bugs everywhere in our room. Hair in sink and long hair on shower walls. Water damage on ceiling. We didn’t feel comfortable staying after we checked in.

Very good

Pleasant

Shower was worthless, if we had taken a shower there would have been water all over the floor. Only 1 garbage can for the rooom.

Great location and excellent staff

Bed Price fluctuations

There wasn’t much to like It was nasty and in an unsafe area. Didn’t match the booking.com descriptions at all.

Not quite worth the price.

Good

Clean and well taken care of. Everything is fine.

It felt like a budget motel room rather than a room in its price range

Just about what I expected. Staff was super friendly and nice

Exceptional

Friendly staff and worth the money

The staff let kids run up and down the hallways all hours of the night, adults were doing the same. Kids were slamming doors all the time and playing in the parking lot all hours of the night. The little sleep I did get, the bed was so hard it felt like plywood. Will not ever recommend this place to anyone.

Very good

Everything was dirty and we also found cockrach. Only good part was that they agreed to refund the unused nights, as we cut short the stay and moved to another hotel. Really appreciate that aspect from the hotel management