Staybridge Suites San Bernardino Loma Linda by IHG

Exceptional

Hotel was very clean and staff very friendly and professional. Awesome experience The pool was full but it’s okay

Was great !

Location, good value and friendly staff. A little too loud on the second night.

Rooms are spacious and clean. Small kitchen was perfect for making meals for my family of four. Dishes, pot/pans, and water pitcher were all handy and appreciated. Breakfast was convenient and coffee fresh. Workers were approachable and very kind. Pool was great as well as access to a grill and patio furniture.

Exceptional

We loved that it was pet friendly, had a full breakfast & good food near by. The ac worked great, we had a full kitchenette and a separate bedroom.

Loved every aspect of the hotel experience

Everything about our stay was fantastic! The staff, the room, the breakfast. We would definitely stay again

The shower had some stains in it and hair from a previoius visitor.

Thanks for the excellent service

I have stayed at Staybridge with my family multiple times and this has to be the worst experience by far. My parents were bit by bed bugs, there was dog hair in both beds and on the pull out couch. We complained multiple times and we were given the run around by staff and management. I called to speak to a manager and she didn’t listen at all! This is the worst experience that I have experienced with IHG. Never stay at this hotel! They don’t care about their customers! They only care about your money!

One very nice amenity that offset the negativity of parking charges was the hotel offered the use of their laundry facilities for no charge. In summary, paid parking was not expected. Free use of laundry was not expected. So, overall, I rate the stay as good.

We were cancelled upon arrival!!!! Hotel was over booked!!!

Exceptional

So Clean and comfortable.

Very good

Location, smell in the elevator and hallways, room, bed, no sheets, no towels, breakfast, staff... when we asked the staff if we could get some towels, they said they were washing... It's just a brush off...

Nothing Location, smell in the elevator and hallways, room, bed, no sheets, no towels, breakfast, staff... when we asked the staff if we could get some towels, they said they were washing... It's just a brush off...

I really liked the location of the property. It was easy to get in and out of. It was in close proximity to the freeway but without all the noise. We had a bit of a wait to check-in so I opted to get the first available room. The room they gave me was on the first floor and was very spacious with its separate bedroom. The refrigerator was slightly dirty with hand prints and so was the floor in the kitchen. I think they were short handed that day with the maid service hence the wait at check-in. Staff were nice and amenities were good even though I didn’t use all them. My only complaint was that the staff was called to my room for a fire extinguisher that was going off in my room supposedly. I think they were just being nosy because obviously it wasn’t. Also, I noticed after walking the premises that the outside seating and barbecue area was a mess for 2 days straight. And another thing, I didn’t see the need to charge for overnight parking when it is shared with an adjacent restaurant and it isn’t even gated. The bed was comfy, shower was hot, breakfast was good but eggs were cold on one occasion and coffee was great. Suggestion: make some biscuits and gravy with leftover sausage and have some to-go pastries. Their pastries weren’t at all appealing. I will say that they did have a good variety of choices. I also appreciated the in room coffee maker, fridge & microwave but didn’t have to use them. I wish all motels supplied these. I would stay again if I were in the vicinity.