Luz Hotel

The bedding and rooms were cozy. The staff are very helpful. The showers and bathrooms were always clean.

Very good

Great stay clean

Spending a few nights in this hotel felt like I was living in a different timeline, since the infrastructure looked a bit worn and there were individual shower rooms outside of the hotel rooms.

Passable

There really was nothing that I like about this hotel other than it is relative inexpensive by San Francisco's prices for lodging. They had a vending machine in the lobby where a can of soda was only a $1.25. First I did not like the fact that they did not have a record of my reservation. I had made the reservation an about two weeks before my stay. I even emailed the property and they replied back concerning my reservation. They had no room available for me according to the clerk. After the clerk made a few phone calls they put me in a room for the night but I had to move the next day. Unfortunately I had to leave for work around 5:30 am so I was unable to unpack my clothing or toiletries. The next evening when I got off work I went back to the hotel and was given a key for another room. there were many things about the room that were substandard. TV that kept going going to preview screen when I was watching something., a picture that was place above the bed that had a broken frame that looked like it might fall apart and fall on my head while I slept. One of the shower areas has exposed wiring and open lighting casing that is not meant to be in a room with moisture. And I am done using Booking.com. This is the second place that I used Booking.com and I have learned my lesson. Trying to get a customer service rep when something goes wrong is impossible. the worst customer service ever.

The street felt safe enough for being on the northern border of the Tenderloin. The hotel was a bit run down, but clean. You get what you pay for. It's inexpensive for a reason.

Location was very convenient for Union Square. Easy walking distance. Of course, you have to remember it’s the Tenderloin district with all that it comes with. The hotel was clean and staff were amazing. I had a room towards the back and it was very quiet. The bed was very comfortable. It met my expectations.

A perfect starting point for...

I've stayed here twice and would stay again. An older hotel that needs upgrading, but very clean with a friendly staff. Although in the heart of the Tenderloin, this particular location (Geary and Leavenworth) is very safe and free from many of the problems normally associated with this area. There are numerous dining options nearby. The location is quite far from the BART station at either Powell of Civic center. Difficult walk with baggage.

Very good

Its okey place only for sleeping. At first it was cold in room, but later come warmer. Place was very old.

Close to the city center, the harbor, and other interesting places. The room is rather dark.

Good

A little old-fashioned, but the bed and shower are really good. Sadly, located in a area with lots of homeless/drug addicts. There is a gate though. For the price it was very good.

The location has a lot of homeless people around, and we experienced a lot of noise from neighbouring buildings/rooms. One night the neighbour was playing music from 3am.

The staff were super friendly and a delight. The toilets were always clean, and the bed was very comfortable. The location has a lot of homeless people around, and we experienced a lot of noise from neighbouring buildings/rooms. One night the neighbour was playing music from 3am.

It’s an nostalgic old hotel, great art deco and ambience…

The staff is wonderful, greeted me by name, very accommodating. The bed was comfortable and my window overlooked a garden and the room was very quiet. Fishmando Sushi a block away is amazing. (Get the dragon roll) Have you heard the saying that your blessing is also your curse? The property does a good job keeping everything clean but I found the aroma of the cleaning supplies a little overwhelming. I opened the window in my room and that helped a lot.

I felt secure Friendly and helpful staff Blue for the price