The Row Hotel, BW Signature Collection

clean rooms

However, I would like to kindly point out a few things that could be improved: 1. The room door: The door has an automatic lock, but it did not always lock when I simply closed it. One time, I returned to the room and noticed that the door had not locked. When I asked about it, I were told that I needed to pull the door toward us when closing it. It would have been helpful if this had been explained to me in advance, so I could have made sure the door was properly locked. 2. Open drawers: Some of the drawers in the chest could not close, leave open which could be a safety hazard. 3. Bathroom amenities: I had to request refills for the hand soap, shampoo, body wash. It would be appreciated if the supplies could be checked and refilled regularly. 4. Noise at night: I frequently heard loud noises from the floor above, as if something was being dragged across the floor. The noise continued late into the night and made it difficult to sleep. I hope these small issues can be addressed to make future guests’ stays even more comfortable.

The jacuzzi tub in the room was very nice

Area is not great

Great place to stay!

Very clean and orderly parking is great rooms are beautiful there is a gym on the 2nd floor along with ice machine and vending snacks close to hiway 17 and valley Fair Mall also O'Connor hospital is 4 blocks away great venue great place staff was very helpful

Very centrally located.

Clean spacious room

It was very fancy just in a not so good area.

The outside noise from the street. The AC did not stay on, and we kept waking up, and couldn’t sleep with the heat. (The AC would help camouflage the street noise.)

Helpful staff, easy parking, near Santana Row

The Row is awesome check it out your self you won't be disappointed 2nd floor has gymnasium with ice and vending

Older hotel in a not so great area. Looks nice on the inside. Towels were old and had holes in them. Breakfast unremarkable.

The lamp to the left of the comfortable bed did not work. It was a comfortable room, as I would expect from your wonderful room rate.

Awesome place every thing you could ask for and need checkitout yourself

Horrible hotel and bad area

Good place to stay. Amazing service.

It was close to what and where we were going Everything was nice

Had a great stay - this is my go-to choice for a monthly overnight trip that I make to a nearby software company in San Jose. Well maintained and much more cost effective that the alternatives in the area.

Great for my business stay.