Grand Mercure SP Itaim Bibi
About Grand Mercure SP Itaim Bibi
Boasting panoramic views over Ibirapuera Park, an outdoor pool and featuring a sun terrace and a fitness center, Grand Mercure SP Itaim Bibi is set in Sao Paulo's lively Itaim Bibi district and includes free WiFi. The modern rooms at this 5-star hotel have quality wood furniture, a mini-bar, air conditioning, a seating area and a work desk. They all have private balconies with city view. We are now Pet Friendly. A rich breakfast buffet with eggs, chocolate cake and seasonal fruits is served. The restaurant offers international cuisine made with seasonal ingredients and serves fine wines. The hotel offers a great location, less than 1.2 mi from both Ibirapuera Park and the Modern Art Museum. Guests can catch a show at Abril Theater or shop at Iguatemi Mall, also 1.2 mi away. Congonhas Airport is 3.1 mi from Grand Mercure SP Itaim Bibi and Trianon-MASP Subway Station is at a distance of 1.9 mi.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
Reviews
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Great location, wonderfully attentive staff. Overpriced and definitely not a 5star hotel it should be rated as a 4star
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Our room faced construction area, we woke up very early because of that.
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Nice hotel, rooms are very comfortable and location is one of the best in SP
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Modern, well-kept hotel in an upscale area of São Paulo. Room was very spacious and clean. AC worked perfectly. Stunning view from our room’s balcony of Ibirapuera Park and the city skyline beyond it. Rooftop pool was clean and had many options for seating. Gym, also on the rooftop, was far larger and with better equipment than your typical hotel gym. Front desk staff very kind and helpful.
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Location The noise!!!! There is a huge construction next to the hotel, and they start work with banging and drilling noise starting at 6am!!! So good luck for sleeping. I let the hotel management know and they told me they can’t do anything until Formula 1 is over which was Monday. They absolutely did not do anything to compensate the noise! I know if its not their concern but it is not the consumers concern neither!!! They moved me to another room, after reminding them again, but now there was a banging noose from the next room because of renovation.
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The breakfast was decent and offered a good variety — the only positive aspect of this hotel. The rooftop view is nice, with a panoramic look over São Paulo, but beyond that, my stay was terrible The hotel is listed as a 5-star property, but in reality it barely meets a 3-star standard. From the moment I arrived until the day I left, my stay was disappointing. I reserved a Deluxe Double Room with Balcony, yet upon arrival I was told my reservation was for an accessible/disabled room. Even after showing my confirmation on the booking app, the staff insisted otherwise and were quite confrontational. They informed me they could not accommodate the room I had booked that night and said they would check availability the following day. I made it clear that if they couldn’t provide the correct room, I would expect a refund. I was asked to return at noon the next day to see if the room would be ready. When I returned, I was told the room would be available but was not yet ready. I left my luggage and went to work, and shortly before leaving the hotel I was told I could move rooms immediately. I dropped my luggage in the new room and only returned late in the evening. At first, the room seemed like an “upgrade” — it was on the top floor and had a larger bed than originally booked. Unfortunately, that impression did not last long. At 7:30am, loud construction began directly outside my window. The windows are not soundproof at all, which is unacceptable for a hotel in São Paulo — one of the noisiest cities in the world. To make matters worse, the room was located directly below the gym, so every dropped weight caused loud impacts and even made the room shake. Sleeping or resting there was simply impossible. Eventually, I gave up, packed my luggage, and checked out early — despite having a reservation from Wednesday to Sunday. What made the experience even more frustrating was that no compensation, discount, or partial refund was offered after all the inconvenience and stress. I do not recommend this hotel. It is not a 5-star property, and I would rate it 3 stars at most.
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Very good breakfast. Friendly staff, with ecological approach (filtered water provided instead of plastic bottles). Nice restaurant with good food and friendly waiters. The pool on rooftop very small. Location somewhat remote from main tourist areas, but still quiet and peaceful.
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Good
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Pleasant
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Interior and view of the room The sauna area needs a little more love
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Superb
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Very good beds and good shower .. I like everything
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i travel all over the world and only there i got no one can speak English and the staff don t even try to help you out no mooch for the money i pay
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Superb
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Breakfast had a great selection and the staff were very attentive. Better selection of beers overall would be great.
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Pleasant
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Good
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The lovely modern spacious room with a balcony Nothing to dislike.
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It was in a really good location The hotel was noisy and wasn’t a 5 star standard.
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Exceptional
