Extended Stay America Suites - Boston - Saugus

Elevator has no light. Entire hotel stinks. Good for your laying your head at night for a quick trip.

And common areas were stinking. The elevator had no light. Not satisfied with the stay.

Dirty horrible manager had to leave with no refund

😎👍

Pleasant

Pas de couverture pour le canapé lit

The man who checked us in and the woman who checked us out were both very friendly. The room was clean and the bed was comfortable.

It was a grab and go nothing special. I didn’t like that it’s advertised breakfast included and it isn’t.

Didn’t reserve my room even though I paid

Do not stay here. Filthy place. Mold on curtains, cigarette butts in elevators, peeling dilapidated furniture

Superb

Disappointing

Yet again another Phenomenal stay

I was treated fairly by staff, and he tried to accommodate me to no avail. I was refused a room due to being a diabetic and using a needle. No explanation or recourse, just refused a room, no refund and sent away.

Thank you for your hospitality definitely plan to stay with you all again. -Nadashia Rm 407

It stated free breakfast, there was no breakfast.

Excellent night staff, but nothing in the room. No dishes, cups, etc. There is ZERO water pressure and that one thing alone means I won’t be back. But the hair all over the bathroom was nasty.

The outside and lobby are fine. We booked 2 rooms, they put us on 2 different floors. The hallways on both floors smelled horrible. 1 room was non-smoking but smelled like smoke very bad. The front desk said they could not move us because they had no rooms and were actually overbooked by 1. The second room didnt have a working tv or shower. Both rooms were very dirty and not well maintained. I took numerous pictures of the town couch in each room, damaged and poorly patched holes in doors, dirty bathrooms, etc. Partying going on in several rooms till very late and front desk didnt seem to care. We would have moved except we get in very late and were flying out early the next morning and the 2 closest hotels were booked. Be careful booking here. - It is not letting me attach photos on the next tab so I came here to mention that!

Will never stay here again! Very filthy in the rooms.

We stayed for a night after a concert, and honestly it was really bad. The couch in the room was all ripped, the floors were dirty. Stains on the bed and walls. The bed was so humid. We were only there for a short time but it really was not pleasant