HUALUXE Shanghai Twelve at Hengshan by IHG

Amazing hotel! Nothing

Very quiet and luxurious. Very helpful staff and good customer service.

Bath towel is too old and off the white color

Spacious room, clean and quiet. I slept well here. The neighbourhood was green. There’s not much for local food options in the area.

The best hotel ever.

The hotel was great. We were also given free breakfast for the whole duration of our stay when checking in. Highly recommended! :)

Location is good Lots of room facilities are broken and are not working everyday

We were very satisfied with our stay. It’s a very quiet, peaceful, and beautiful place. The area and location are convenient. We enjoyed the view of the inner courtyard and the sound of birds singing. We recommend choosing a room with a garden view. The staff were attentive and friendly, helped us, and changed our room. The breakfasts were delicious and varied. We liked everything.

Location is good but everything else a disappointment. The hotel is not worthy of the IHG chain. It is only 3 stars. The maintenance of the hotel is poor. The design has flaws. The "master" light switched off completely so the room was pitched dark and the bathroom did not have a night-light at night. After I pointed this out, a technician had to bring a table lamp to plug into the bathroom floor the whole night. The water temperature in the shower was inconsistent, hot one minute and cold the next, I had to keep turning the dials so I did not catch a cold. The drapes and blinds were sharing the same touch buttons so it was confusing to make it open or shut. Only one out of three concierges spoke English (he was helpful), and they also act as porters so, often their desk was empty. When I needed to cancel a dinner reservation and there was no concierge around, I went to the front desk, a tall guy on duty 31st March evening named Gavin, was so arrogant he refused to assist, saying it's not his job to do so. There was not even a line behind me. When I pointed out there was no concierge around to help me, he told me to wait for him. I was in a hurry and got really irritated. I insisted and said I will report him to IHG, only then he reluctantly wrote down details. What sort of hotel is this???

Very beautiful place with exceptional garden full of birds singing in the morning. It is literally as you in photos. Breakfast is very rich and you may find lots of variety both local and international. Metro is in the same building, which was very convenient. They kept the amenities in minimum in the room- we had family room and there were only 1 sample of shampoo, conditioner and body wash. The last day ( we stayed for 3 days) the air conditioner was malfunctioning and staff couldn’t handle it.

Always nice to be back at HUALUXE, convenient location and great environment. They seemed to updated the ambient light control from my last visit, now you got 3 options but realistically only between “completely dark” and “full blown day lights”…

Hotel in my favorite part of Shanghai. Lots of pretty streets, great shops and cafes. Easy to get around. Line 1 station right next to hotel. Very serene hotel with spacious rooms. No complaints

The breakfast was great! Mostly local food, which wasnt a problem for us. The room was massive and the staff were all really pleasant. The master light switch that turns everything off was something I didnt know I needed. Some things looked a little worn and the toilet couldve been cleaner.

Staffs are very nice, all issues we mentioned were fixed at no time, we will come back again.

The location is great, next to the metro station and within distance to the French concession. Our room had only lukewarm water, and despite sending an engineer, the issue was never resolved, leaving us quite disappointed. At checkout, the receptionist simply said she would make sure we have hot water next time. Additionally, the bathrooms in the lobby had an unpleasant odor and appeared run-down.

The hotel in general needs renovation. Bad condition of the property. Half of the SPA functions were out of order. I made the decision with the choice of this hotel also because of a steam room and got a steam room with cold (!) floor and seat. No water massage. No cold shower. At reception I spend more than 40 min in conversation about the payment: the receptionist was making “magic tricks” with the variety of my Visa and Master cards - he wants me to go to the cash machine for some reason. I insisted on position that all of my cards are working well in Shanghai and the problem is just with that reception - so he work with bank card reader in a correct way and it accepts all the payment ….

Fantastic swimming pool (very large, great for swimming laps), a sauna, beautiful room, wonderful service, it had absolutely everything! I will certainly return!

Great location, calm and big room. Subway just around the building,yet very quiet. From outside looks really great, the representation is absolutely there. Staff was friendly. Everything is pretty run down. The room was absolutely dirty! Maintenance and cleaning seize to exist. Bedsheets had holes and bathroom had a lot of deposits. The garbage bin as well as sink items are just downright broken and falling apart. Lamps partially didn’t work or not properly. The hallways are not different,so it is not an isolated problem. The bed has not seen any cleaning under it for a long time. Really a shame, the room really would have a lot to offer in terms of design.

Exceptional

Superb