Residence Inn by Marriott Memphis Southaven

Ok

Exceptional

Exceptional

Room was extremely damp. Had to buy a dehumidifier, which didn’t help. Everything in room was continually damp. We booked a king bed but got a queen and didn’t realize until we had unpacked most things in the kitchen and didn’t want to repack to change.

Exceptional

Sometimes at night it was hard to find parking

The spacious rooms and the friendly staff Sometimes at night it was hard to find parking

We were much more comfortable with the accommodations

I didn't like anything, the service was terrible. I booked a room, but when I arrived at the reception desk, they told me they had no rooms left. I had booked the room in advance, so I had to pay again and find a room in another hotel. I didn't stay there overnight, I don't know what it's like there, and the fact that I couldn't even get into my room makes it clear that the place is an "hotel" in name only!!

The room was great. It was what I expected and more. Staff was great also. The went beyond their job description.

Superb

Have friendly the staff was and how Emma cook the breakfast The hot water in my room didn't get as hot as like I was wanted to be

The hot water in my room didn't get as hot as like I was wanted to be

Exceptional

The rooms and the style t.v in every room The rooms weren't so clean could have been better

It needs some maintenance. The tack strips were bare and cut my foot. The staff seemed disinterested.

breakfast great a little outdated and blamed 3rd third-party booking for not getting the fireplace offered in the description. I am still a member, but regardless, I think it means to take things depending on the booking method, with payment still guaranteed. If not booked through Marriott, Booker may not get what they think they booked. They say to call.smh who would know that?

Every Staff I encountered gave excellent customer service! NA

NA

Pleasant