Four Points By Sheraton Srinagar

Hi Four Points Sheraton, Your hotel was really good and pleasant. The food was excellent, and I would like to rate it 10/10. I loved the room so much; the bed is so comfy! We have also stayed at your hotel in Ahmedabad. My little brother and I saw your hotel in Sonamarg, and we wish to stay there someday. Thank you! The main chef, Mr. Vinod Singh, provided packed meals for the kids while we were traveling.Ishfaq and the team from the food and beverages department asked us about the type of food needed and provided it on the table. The room service was so good. The hotel's power supply was intermittently cut off for a few minutes daily.

Staff was amazingly friendly and helpful

Breakfast and dinner Everything

Our first trip to Kashmir was truly unforgettable, largely thanks to this wonderful hotel. The hospitality was exceptional, with a friendly staff always on hand to assist us. We thoroughly enjoyed the delicious meals, and the transportation they arranged to Sonmarg and Gulmarg made our travel seamless and comfortable. We will certainly be returning to this property for our summer visit. Nothing.

Good room size and clean. No internet. Struggle and fight to get a special direct wi-fi equipment. All guests were upset due to lack of wi-fi connections. Lowest speed wi-fi in modern world. Breakfast buffet food quality average to low.

Nothing not worth for anything

Friendliness of Staff Services provided by Farooq and Sharief Breakfast options to cater to every palate and allergy restrictions Custom breakfast provided by Chef Vinod and Chef Waseem Room size was quite big Kashmiri welcome drink provided upon request Nothing

Superb

Good

The only thing I like was the morning Breakfast buffet. I was expecting bathtub in the washroom, room attached with balcony, location of the hotel should be near by the dal lake or local market, view side room, etc and more.

Friendly staffs. Not value for the money. Very high value.

Hotel guys call and cancel our stay in less than 6hrs of stay!!! And worse, they try to accommodate us in an alternate hotel which is inferior and bad location. We had to arrange an alternate at such a quick notice. Would never attempt to book at this hotel again!

Mr. Pandya - head of chef is stands out who was kind enough to go extra mile to resolve the issues. 1. even though we informed prior checked in took 3.5 hrs. 2. Customer Service is not equipped with to take care of address even basis issue.

Exceptional

The rooms were good. Ideal location. Most importantly the staff were extremely courteous. I have to call out two names. Ishfaq from the restaurant was extremely cordial and willing to go the extra mile for the comfort of the guests. I had an issue with our air ticket which meant I had to speak to the airline customer care number. My mobile though post paid wouldn’t work, neither would the call get connected from the landline of the hotel. Rayees from the front office offered his personal mobile to make the call - what I’d call customer delight. Not being able to make that call would mean cancelling one leg of our travel. A big thank you to Rayees. With all IDs submitted, the hotel not allowing guests to make calls to numbers such as an airline office cannot be accepted whatever is the excuse. The IT guy informed me he has to get an approval from management - which by all means was unacceptable. A CIO approval is not required for a guest to make a call. Didn’t expect such a response from a Sheraton property. The front office staff was extremely courteous but such policies impact the good services offered by the staff.

One of the good properties of four points we have stayed at.

Excellent Hotel with friendly welcoming staff .with all the facilities and 5 Star ? would provide .

Very good

Only the front staff They cancelled my booking and despite my repeated attempts the reservation manager failed to even speak with me. Thank god the front staff was little understanding. I ended up booking a cheaper and much better hotel