Residence Inn by Marriott St. Louis West County

The room was nice. Good location.

Room AC was loud and setup in such a way it blows on you all night.couldn’t sleep and then had horrible sore throat as a result.

Quiet, convenient location.

Superb

Beautiful, newish, spacious Strange route from highway

The room and staff were great. My only complaint is that the listing said that parking was included in the room fees, yet we still had to pay additionally for parking for just a one night stay.

Exceptional

This property is always clean. The staff are friendly. The breakfasts are good. The courtyard is nice to have a drink or sit around the fire pit. However, you need to know that Marriott has started charging $10 a night for parking. There’s no guard there’s no security. they even warned you that they are not responsible for your car. This property is in a business park yet they feel the need to stick it to you with $10 a night Parking.

Air conditioning blew directly onto the right side of the bed leaving me with a stiff neck every morning.

Exceptional

Clean, friendly staff at check in and check out, didnt eat the free breakfast but was able cook our own in our room, loved the large refrigerator and freezer

The fold out bed is actually a medieval torture device. Haha, good one - you got us. My chiropractor sends his thanks. But if that didn't keep me up all night, the local North Mockingbird would be equally up to task. I guess I paid $15 a day parking to keeping the parking lights on to keep the little guy confused that its not actually day-time. I guess the fact that he made car alarm noises all night was worth the $15 per night for parking, driving away thieves before a real car alarm actually went off. But seriously, after 2 nights, I think I would rather have my car broken into and ransacked by a bank of raccoons than put up with ever staying here again.

Exceptional

Superb

Service to the room was terrible. One clerk told us she was managing the hotel by herself, another told she was running back and forth from the Courtyard Marriott to the Residence managing it. We requested a pack n play, extra towels, and pillows two days prior to check in. Nothing was done or there. Living room tv didn’t work. They didn’t have staff to bring basics to the room so we had to get everything ourselves. Tried to tell the general manager and he blamed it on us saying we checked in early and did not. Floored. He then hung up on me. Will never visit this hotel again.

Very good

Great location, good suite, very clean and comfortable Breakfast....it was awful. Unfortunately, I left an expensive jacket in my room, it was impossible to speak to a member of the hotel staff, I did contact the main Marriot switchboard , who told me they would get the hotel to contact me....so far, they haven't.

Exceptional

Close to where I needed to go, pool was great and the weight room was good!

Very clean room. Nice staff