Candlewood Suites Stafford - Quantico by IHG

This was my 2nd stay at a Candlewood and I have been impressed so far! Check-in was quick and easy with friendly staff. The facility was very clean, and parking was available right outside of the building. The room came with a kitchenette stocked with any basics you may need to prepare food. The room was a good size with enough space to store away my belongings, and the bathroom was sizeable and clean as well. I love the Dove soap that Candlewood provides -- smells so good and works better than the subpar soap bars most hotels provide. The bed was comfortable and bedding was warm compared to many other hotel beds. The TV was nice, as it had streaming services and a huge range of live cable channels. Overall, great stay! I'll definitely come back to Candlewood in the future.

Not clean. Rusty hinges on bathroom door and bathroom fixtures were rusty. Dirty toilet. Staff at front desk was very helpful and got us a new room. Rooms were not ready at check-in time. Do not recommend.

Very friendly staff and clean room. No breakfast or pool but convenient location and ideal for a working week.

Pleasant

Staff was friendly and helpful, especially when I had some difficulties with the TV. The room was clean and suited my purpose for a place to sleep for short visit in the area. Entrance to the location was a little difficult at first, requiring me to go past the location and turn around at a convenience store to head back in the direction to enter the location. This was not a problem after realizing what I needed to do.

The hotel was horrible and AC unit flooded my room and destroyed my clothes

We had some issues with the internet & the AC in our room was leaking a decent amount of water. Other than that, it was fine

Location

The problems came down to logistics. The elevator was out of service, which made things difficult. On top of that, I wasn’t thrilled about the extra $50 incidentals fee. The biggest issue was billing: my card was charged twice, once as a hold and once for the actual payment. I know the hold will fall off, but in the meantime it ties up part of my credit limit. Good people, good room, but the billing process needs improvement.

Returning customers.

Not cleaning the rooms but once a week

Exceptional

Location The power went out, and we were without A/C for almost an hour. Laundry was not working I stayed for 2 weeks was not comfortable , elevator was not working my room was at the 3rd floors it was very stressful

Clean room and comfy bed.

Very clean ans spacious room, parking was great as well.

The staff seemed bothered by us. Took forever to get checked in. Elevator was down. Coffee bar wasn't stocked. Disappointed for an IHG property.

One staff member was unwelcoming and the new general manager did not seem she unaware of many things, but you the general manager? Elevator was out of service for over 3 months and you just made improvements.

Room was very clean, Good staff very informative lobby bathroom was unkept and dirty/messy They mentioned free laundry facilities but all washers were inoperable and only had dryers so it was pointless, the elevator was also out of service

Clean, quiet. No hassles. No breakfast included

Poor