DoubleTree by Hilton Sterling - Dulles Airport

Nothing.

Location to airport Poor materials headboard peeling, AC unit extremely loud, wallpaper peeling, outlook covers not attached to wall properly

Very good

Yes , but parking was very limited

The location of the hotel was perfect!! It’s near several eateries and shopping is close by as well. That allowed us to park and walk around without having to drive everywhere. Everything was fine — no complaints.

I was very disappointed to learn that shuttle to airport only starts at 6 am but our flight leaves at 6:50 am,, this restriction is not mentioned in your web or at least I am not aware of it!

Exceptional

This was the third or fourth time that we used the Doubletree. The property seems to be going downhill. We could not use the shower. The handle fell off so we could not turn the water on. The outlets in the bathroom were not working. The food was good in the dining room. I did speak to the front desk person about the problem in the morning. He said we should’ve called in the night. However, we had just spent 21 hours straight coming home from a flight. We are both in our 70s and did not want to deal with the problem that late. He was unwilling to compensate us and anyway. I would not recommend them at this point.

Friendly customer service!

Good

Excellent customer service

Exceptional

Breakfast not included despite paying $215 per night. Stained sheets, paper thin duvet

Slept well. It was quiet. food was good.

Room was very clean and silence

breakfast staff was very nice but no one cleaned my room which i was very upset about no one cleaned my rom

but no one cleaned my room which i was very upset about no one cleaned my rom

Beautiful hotel with room service and a buffet of the top floor. Always love the Double Tree

Front desk tech was very helpful- Great attitude. But the room was not clean, bathroom was dirty and moldy

The staff and service was excellent. I was a bit disappointed in the quality of the facility - it is older and probably needs a remodel but it was still clean and pretty well kept. I liked being close to shopping and restaurants, however not a great path to walk to them - no sidewalks, etc.