MainStay Suites Sterling near Dulles Town Center

Exceptional

perfect location for our needs.

The hotel did not honor the reservation. Upon arrival, I was given a room with just one bed and a small sofa. The sofa bed was very narrow, sleeping only one person. We arrived late, and no other room was provided. My two daughters had to sleep on the floor using the sofa cushions and mattress. We had to ask for bedding because none was available in the room. The next day, I asked them to honor my original reservation, but the staff members were unfriendly; they told me that was the room I had paid for and there was nothing they could do. From his office, the manager instructed them to tell me I could have the correct room for an additional amount of money. After considering the situation and wanting to avoid escalating the conflict, I decided to pay the extra amount. Later, I noticed my credit card had been charged twice that amount. I asked them to check this, and they told me they would only charge once and that the extra charge on my card would disappear in a few days. I hope that turns out to be the case.

Superb

Ty did by

Exceptional

Kitchen was fully equipped for cooking, although I did not cook. Parking was adequate. Parking was well lite.

The people at the desk seemed nice enough. The bed was comfortable. The internet connection was TERRIBLE. There were long stretches when I couldn't connect at all, and others where the streaming services would have to buffer. The AC unit was very loud when it turned on The little pantry area was very poorly stocked

Price, space, and location Smell. Previous smokers with air freshener cover up.

Smell. Previous smokers with air freshener cover up.

Cleanness Parking was always difficult

Pervasive weed smell. Noisy. Gym underwhelming.

Bad

Very good

I liked the homey feel, and location, room was very nice with full kitchen Breakfast not included

Breakfast not included

Bad

The only positive aspect was the location. It was convenient to nearby areas, but even that wasn’t a standout or memorable feature. The overall experience was extremely disappointing. Upon check-in, we were not informed that there was no hot water. For the first 24 hours, water service was inconsistent, and we did not have reliable hot water until the evening of the second night. This should have been clearly communicated upfront. Cleanliness was also a major issue. The countertops were not properly cleaned—my wife had to spend significant time scrubbing them before we could even use the space for a meal. The room itself had multiple maintenance problems. The bathroom door knob was installed incorrectly, allowing the door to be pushed open at any time, which is a clear privacy concern. One of the windows was also in poor condition and appeared to be falling apart. Additionally, the environment was unpleasant due to constant smoke from neighboring rooms (both cigarettes and marijuana), which made our room smell consistently like smoke. The TV experience was also frustrating, with excessive ads making it nearly unusable. Overall, while the exterior of the property looks nice, the quality does not carry over to the actual stay.

It was clean

The room was clean and spacious. Nice kitchen space, with a simple area to work or relax. The only issue was the walls are very thin. You could hear everyone and everything. It was like being a dorm room.