Extended Stay America Select Suites - Houston - Sugar Land

Disappointing

Dirty rooms

The front desk was often left unattended, which made communication unnecessarily difficult. Unfortunately, the customer service experience was equally disappointing. Both staff and management communicated in a manner that came across as dismissive, unprofessional, and at times disrespectful. Good customer service begins with clear communication, professionalism, and simply treating people with courtesy and respect. Based on my experience, those basic standards were lacking. The tone and approach of both staff and management left a very unpleasant impression and made an already frustrating situation even worse. I didn’t like the lack of communication and customer service. The front desk was frequently unattended, making it difficult to get assistance when needed. I was also disappointed by the way both staff and management communicated. Their tone and approach often came across as dismissive and disrespectful rather than professional and courteous.

The staff had an attitude and wanted to take my reservation number for themselves to use and had phoney police officers force me out before 9:00a the check out time period. They claimed I didn't take my trash out to the dumpster.

The service skill of the receptionist is very poor and very far away of customer service

I stayed for only one night after I saw a bed bug on my hand screwing up and I killed it and it was full of blood and the bed spread. I called the customer service and I had to wait for an attendant because there was no front desk. They changed the room but thinking that solves my problem but that room at night I saw small roaches coming out from the toilet even on the bed side and I was killing them the whole night until I had to leave the place to another hotel. But I called them to let them know that I can’t leave under such conditions but the customer service agent seems not surprise. She said leave the key behind the floor of the reception desk. It’s like they don’t care. My hands are swelling from the bug bite and it’s very itchy. I need my refund and I need booking. com to look into to. It’s lacks proper maintenance and proper cleaning. I won’t even talk about the smell or how old things are but bugs and roaches are bad. Even after showing the picture of the blood stains the attendant said maybe it’s a spider and I said in my head whether spider or bug it’s shouldn’t be in the room. I then went to the review and I noticed that this issues had been stated over and over. But we don’t take reviews seriously. But it matters don’t just come and say I completely understand what you went through bla bla bla act on it. Let the manager know and fumigate the whole hotel and renovate, get responsible staff. And let them be accountable don’t defend them.

Very good

Superb

Cleanliness

Location is the only thing I liked; it is close to everything I needed to be near. They nickel and dime you for towels, room service, pots, dishes; the service is very unfriendly and almost makes you feel bad for asking any questions. Then, if you need a late check-out or if you miss by any amount of time, they will quickly take your belongings and bag them in trash bags, and put you on a do-not-check-in list. Communication is impossible with them; Seems like an odd power trip, unnecessary and unprofessional

No this hotel is to much with all the problems in the rooms and why they don’t except cash is crazy I should of stayed where I was The tube and counters stove and it stinks on the 3rd floor and why do it smell like that and I’m giving my opinion but it don’t matter to yall

Very good

I didn't like that we saw a couple of roaches and the shower rod was breaking.

Superb

I liked the location of the hotel I didn't like that we saw a couple of roaches and the shower rod was breaking.

Terrible. Nasty. Old. Dangerous.

Great value No coffee

NOTHING I WONT BE BACK The place is dirty. My room was not cleaned my sheets had really fine cat or dog hair all over it that you couldn’t see until you sleep in the bad then I woke up to having an asthma attack and my black shirt covered in pet hair I’m allergic to dogs and cats i almost died then my room was full of roches after my asthma attack I was up killing bugs all night I contacted the front desk the lady tells me let me see what the night manager wants to do apparently nothing because they never called back i couldn’t get help at front desk it was locked up I couldn’t even checkout nobody ever can back to open up front desk I have tons of video evidence and since i don’t get any help or my money back I will make sure everyone knows to not stay here I’m going to report you people wherever I can this is not over not to mention we rented 3 rooms that night all had roches and my my brothers room had blood in the sink and on it I didn’t post that because he is writing his own review

From the time i went into the room, the smell that greeted me was horrible, like a stale stench, like its been not cleaned, i went downstairs n complained how bad the smell was, the staff gave me keys to another rooms to go ucheck, but none was better, there was no air freshener, i had to use my colongnes n perfumes , sprayed the room so i could breatrh at night, coukd barely sleep so had to go and n spend the night away and came back in the morning ....night two was the same..I even came back at night and discoverd my key card wasnt working, had to wait for someone to let me into the building, went upsatirs couldnt get into the room... toilet seat was stable, low water pressure, sheets wasnt clean,,,felt little bites and itching feelings on the bed.

The hotel was clean, The staff were great. The only problem I had was the smell throughout the hotel and the room.