Shangri-La Surabaya
About Shangri-La Surabaya
Experience an abundance of unparalleled facilities and features at Shangri-La Surabaya. Maintain seamless communication using the complimentary Wi-Fi at hotel.Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Discovering Surabaya becomes even more accessible through the taxi, car hire and shuttle amenities provided at the hotel.For visitors traveling by automobile, complimentary parking is available.During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Shangri-La Surabaya with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal.For visitors wishing to smoke, designated smoking zones can be found.At Shangri-La Surabaya, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and blackout curtains for your convenience.A few accommodations within Shangri-La Surabaya offer unique design elements such as a separate living room.Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms within the hotel, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired.It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Shangri-La Surabaya.Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel.At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. At Shangri-La Surabaya, guests with diverse dietary needs are accommodated by offering an array of cuisine options, including kosher and halal.Create unforgettable moments with your fellow voyagers just steps away, at hotel's bar and nightclub, for a delightful evening together. At the hotel, discerning guests can also enjoy on-site culinary facilities like BBQ facilities tailored to their preferences. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, hot tub, salon, steam room, spa and sauna on your final days.Be sure to drop by the pool at hotel at least once during your stay. At Shangri-La Surabaya, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar.Discover the fitness amenities at hotel to maintain your health and strength during your getaway.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
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Excellent location and very clean
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The room was excellent, comfortable bed and silent. Bathroom had all you could wish for. The Jamoo restaurant provided a nice dinner buffet, and especially the breakfast buffet was extensive, and even with local live cooking stations. Miss Fio, at the breakfast reception welcomes you with a wonderful smile, and the manager Mr. Khusaeri made great effors in welcoming you, and explain details about the food. Very pleasant experience! The gym is quite basic, but it will do. And the steam room in the Spa was way too hot, so be careful. Since they have closed water bottles, they might as well can provide more than 2 bottles in the room as better service.
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Pool
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Swimming pool
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Shangri-La Surabaya is still the gracious Queen of 5 star hotels in Surabaya, with impeccable service from qualified and well-trained staff, excellent facilities - a really nice, large resort pool with kids' pools and water slide not interfering with the main pool, a good spa/gym area with free and bookable table tennis - comfortable rooms with large windows, expansive views and very comfortable beds providing firm support with a soft topper. Wood fired pizza oven in the Italian restaurant meant yummy fare there too. Nothing to fault. My dream weekend getaway whenever I have the time again in future. Desperados was closed when we were there, so we'll try it on our next visit.
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I stay at the hotel regularly which says a great deal on ow I value the service and experience when staying at Shangra-la. I really enjoy the staff who are very friendly, call me and my wife by name and we have conversations during our stay. I use the executive lounge and staff are truly excellent. The gym and changing rooms are excellent something I always use during my stay ie the gym. Pool, breakfast, dinner especially in the Chinese and Italian restaurants are excellent also. No complaints
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The facility for the children is quite complete, the food is delicious and the stuffs is amazing
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Gym is not for 24 hours. Some of public toilet does not have water hose.
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It really feels like a 5* hotel. The older building is well compensated by the large size of everything, including the rooms, lobby, and garden. The facility is very clean and the staff’s service was exceptional. The check in and check out was fast, and the requests were accomodated promptly by housekeeping, concierge, and restaurants. SUPER comfortable stay!❤️ We didn’t mind the age of the building, so…nothing.
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Service at all times was excellent. Breakfast was excellent and Chinese restaurant I would recommend to everyone. Nothing all was great
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overpriced laundry.
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It is very nice that children stay for free but the beds are too small to sleep with them.
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The breakfast was good, big selection of food. Nice outdoors sitting area next to the pool. The internet was not stable and not fast
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Plumbing on bathub are leaking, and dirty blanket
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Exceptional
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The staff, the spa, the lobby bar. The singer/ pianist in the lobby.
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Shower gel is tiny and not practical
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Exceptional
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Exceptional