Autumn Living

The toilet is quiet smelly, no tissue. The room is also a bit smelly dirty.

Suitable place to sleep It has a water pantry and common spaces They could put a little more care into the bathrooms

No toilet paper to be found. Had a good wide comfortable bed. Pay for towel rental

Good

amazing staff! They were incredibly nice and helpful, going above and beyond to make sure I had a great experience. Their friendly demeanor and willingness to assist really made a difference. "Had a lovely stay! The staff were so friendly and helpful. Just a couple of tiny suggestions: the air conditioning in the rooms could maybe use a little boost, and the bathroom taps could use a quick polish. Overall, though, a really pleasant experience!"

The price is very affordable. The staffs is very helpful and friendly.

Staff are excellent and they place is clean. However the bathrooms smelled and I believe the smell comes more from the outside environment, through the windows, etc. The surrounding area is not very clean

The staff was indeed very kind and helpful. The beds were very cozy and the room temperature was nice. I guess it would be nice to have some toilet papper on the toilets

Exceptional

Very good

The room is actually a capsule space, which wasn’t clear from the listing. It’s a capsule hotel, and the bed and sheets are clean and comfortable. The staffs are also very nice and helpful. The washrooms could be greatly improved by providing tissues and dedicated slippers.

Exceptional

Exceptional

The location is very good, close from Chinatown and not too far from Gubeng station. The staff is nice. The dormitory is well organized, with sufficient storage space and light at every bed. Nice living room. The bathroom could be cleaner. There are old soaps and old shampoo sachets in the shower, looks like they've been there for a very long time. Some groups of local guests are very annoying: they talk loudly in the dormitory without any consideration for the other guests, until late in the night and very early in the morning. They don't change their behaviour when asked to be less noisy.

Exceptional

Nothing special Nothing

Great hotel, lovely staff who were very kind and helpful to us. The beds are very comfortable (also great curtains to block to morning light ^^) and the showers and bathrooms are great and clean. There is a common area were you can sit, relax, eat and socialize. We had a great time there!

Clean and comfy. I'd put some toilet paper in the toilets

Very hoof place to stay in Surabaya! The staff was very nice and helpful, the beds were comfy, quite good privacy! Since there’s a lot of units in the room, there’s constantly something/someone making noise but I know it’s hard to manage. Also, I don’t know if he’s staff or not, he’s really kind but I had a guy trying to talk me (foreign tourist guest) into Pyramidal Scheme Marketing as I was chilling in the lounge planning my day. He was very nice but I don’t think it’s appropriate to get guests into that especially when they tell you they’re not interested.

Lovely staff, right next to laundry services which were great. Nice communal area. Plenty bathrooms/showers. Comfy bed, good locker space with a key! Was a little hard to find, grab car initially took us to the wrong place. It’s on the main road so if the driver starts going down some back streets it’s the wrong place! I found adding ‘kapsule hotel’ or the direct address from booking.com to be best.