Moor Hall Hotel, BW Premier Collection

The spa is lovely & a really well equipped gym. All staff were very friendly. Food was delicious. Couldn’t fault the hotel There wasn’t anything

Superb

Superb

Location was good Very tired. Very dated.

Nice and clean

Very good

The bar area was good with a lovey terrace. The room was small and under a staircase which proved noisy. Didn't feel it had had the best of cleans between guests either.

most of the staff were excellent. The bar menu was good and the food we ordered both Thursday evening and Friday lunch was good. A mix up at reception concerning my credit card prepayment caused a lot of problems and staff refused to serve us anything . I had to go to reception twice to sort it out, such a shame as once sorted the service was good. Small double room was very small with bed against the wall. Even though in a heat wave radiators were on in the corridor ! Very tired furnishings especially in the shared spaces , worn carpets on the stairs. For the cost was not up to expectations . Bread choice at breakfast limited was this really a 4 star hotel..

The room was comfortable and adequate for our requirements. The breakfast had a good choice to select from. The bar facilities were cosy and friendly For the purpose of our stay there wasn't anything we didn't like

Beautiful place, interesting building and history. Staff were lovely, room clean and comfortable.

Exceptional

Superb

Room was clean and tidy. On the whole, the staff was very friendly and efficient, particularly the breakfast staff who were fabulous and a credit to the hotel. In particularly the cooked breakfast was delicious, with fabulous ingredients Really enjoyed the garden space, with the lovely walk. I was staying with a friend, but I can absolutely see what a beautiful place it would be for a wedding. My mine grumble was the heat in the room. As Britain was undergoing a heat wave, there was no AC in the room and we were super hot, with only a small window to allow air in. We found a fan in the cupboard, but quite honestly it didn't help much. It would also be nice to have a little fridge in the room.

Location Cleanliness very poor. Some staff very good but some very poor

Staff of all disciplines were excellent.

Located close to where we needed to be for a wedding. The room we booked was a superior room non smoking, we got given a room that stank of smoke, you could see the colour of the walls in the bathroom were brown or starting to go brown in places because of cigarettes. The aircon didn’t work, and the shower wasn’t the best pressure. We were disappointed by the stay and did not think it was worth £205 we paid.

Superb

Na

Pleasant

The location and grounds of the hotel were very nice and the entrance looks lovely as you drove up to it. Unfortunately, our stay was disappointing for several reasons. Although it was a very hot day and evening, none of the rooms we booked had air conditioning. The rooms became extremely hot, and despite opening the windows as much as possible, there was very little airflow, making them quite uncomfortable. As a disabled guest, who had given the hotel prior notice of my accessibility issues, I also found the accessibility incredibly poor. There were no ground-floor twin rooms available when we arrived at 12:30pm, so we were allocated a first-floor room. Unfortunately, there was no lift, only several flights of stairs, which made accessing our room difficult and inconvenient. We had also booked dinner at the Oak Restaurant in advance. We were required to pay a deposit and pre-order our meals, so it was very disappointing to arrive and be told that some of the dishes we had already selected were unavailable. It seemed strange to ask guests to choose and pay in advance if those choices could not be guaranteed. The most concerning issue occurred at checkout. We paid our bill at reception using Apple Pay on the card machine, but the hotel also attempted to take payment using the card originally used to make the booking, resulting in a duplicate charge of over £200 being placed on our account. We were told the pending transaction would automatically be released within around 10 days, but we couldn’t understand how this had happened when the bill had already been paid in person. After making a complaint and contacting both our bank and the hotel’s accounts manager, the duplicate payment was finally released after four days. While the issue was eventually resolved, it caused unnecessary stress and inconvenience. Overall, there were several avoidable issues during our stay that significantly affected our experience.