Comfort Inn & Suites Suwanee - Sugarloaf

The staff was very nice and helpful. Had bugs in my room and bathroom. The breakfast area was not the cleanest. It had a spot that was not swept up in a while. The ice machine wasn’t working so couldn’t get ice.

N/A

Everything except the lobby. That place is so hot & i think the air conditioning doesn’t work properly there

Wish the pool would’ve been heated, but overall we had a really good stay. Staff was helpful and accommodating.

The receptionist was able to give us a room on the bottom floor. There was enough room for our family of 5. The pool was dirty and there was a lot of road noise from the hotel. The shower curtain rod was broken, it was hard to keep the water in the tub.

I will stay here every...

Bad

This location would not honor my booking, not only that they gave me three hours

Highly rude and disrespectful we’re not on our bookings because it’s too many bookings isn’t that the point of a hotel but yet they had a whole Caucasian family come in and I’m out because they needed the room

Exceptional

The place was dirty, bathroom water keeps running all through the stay, pool was dirty and can’t even swim in it

Reserved 4 nights 2 rooms with cousins for a family reunion Cousins were in room 203 their toilet overflowed, there was no one to help them at the hotel, even after 24 hours, and they needed to move out to another hotel, which ruined the togetherness that we had planned Window of our room 202 was on the highway and not sealed well (only with a piece of wood) so there was terrible highway noise and air pollution from highway The AC was noisy and doesn't cool the entire room The bed near the window was extremely uncomfortable with slant and dip and we woke up with a terrible backache all of the mornings All the pillows were extremely lumpy and it was unpleasant to use them The sink faucet very noisy and squeaky even when water was off The showerhead is awful, it sprays in all directions including outside of shower area The room was not cleaned properly, there were various scraps of trash from previous guests All in all, the hotel was extremely disappointing and it ruined our impression of Comfort Inn

I enjoy the breakfast especially the eggs they were delicious. I felt the hotel location was close to numerous store and close proximity to the highway. The only issues I had was the bathroom I believe there was mold in the bathroom and possible water damage to the ceiling.

Good

Nothing like the pictures! Presentation awful upon arrival! Not clean, uncomfortable environment and stay!

It was a great location to my daughters and her aunts location. Also dog friendly and it was great only thing air conditioning could have been a little colder but above all great place to stay ❤️ Air colder

The friendliness of Staff and price Rooms have poor ventilation

Hotel staff were very helpful and welcoming. The property was Okay, not bad. Housekeeping should be more thorough with cleaning the bathroom. Floors and Toilet was not as cleaned as it should be. Cleaning the whole toilet, bowel back and bottom on both side need more attention. Pool was closed and no notice before arrival. Breakfast was mediocre. Sausage and eggs weren’t that good. Best thing were waffles. Overall stay about 7/10

Stayed there for 4 nights, but housekeeping did not visit a single day even after I requested on 3rd day to provide housekeeping. Breakfast is very basic and the rest of of the amenities are good. For me, no housekeeping is a big deal particularly when I stay more than 2 days

Unfortunately my reserved room was given to someone else even tho it was reserved.