Holiday Inn Express & Suites Tacoma by IHG

Our toilet wouldnt flush and it over flowed. Took the lady a long time and 2 reqest for a plunger and more towels. My husbad had to turn off the water to the toilet and she held out door open and watched as my husband had to work on their toilet. We hadnt been in the room more than 20mins. Very unprofessional. Also asked if she could take all the wet toilet water towles. She said place them outside out door and she would come back by and pick up. Guess what was still there in the morning... the soaking toilet water towels. Not to mention when my husband opened the toilet top with was full of mold. Never once did she apologize or offer a different room or anything. By fast one of the worst experiences ive EVER had with a hotel.

Exceptional

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All

Front desk was so helpful and breakfast was great NA

Easy check in and our room was clean. The building itself is pretty run down and in disrepair. The area itself too is questionable.

Staff were friendly. Rooms are clean, complimentary breakfast and a pool to relax in

The receptionist was extremely friendly and helpful and that coffee machine, WOW! That coffee machine was simply amazing! 24 / 7 fresh ground coffee, fresh brewed-WOW… and no extra charge!!! Loved it! I wish I could have stayed longer!

Breakfast was delicious and coffee was great! Would definitely stay here again

Price was too high for this average marginal place

Superb

Reasonable breakfast selection including hot items and the location was ideal for using the Interstate 5. Good selection of nearby restaurants. The pool was out of action although we were no planning on using it as we were out all day when we stayed there.

Clean room. The breakfast was. The staff was great.

Hotel is super clean, staff was very friendly, breakfast buffet had plenty of options to choose from. Kids loved the in door pool. The room was clean and comfortable.

Excellent facility and ataff

The staff was friendly & helpful. The rooms were clean & very comfortable beds. The pool & hot tub were clean & fun to swim in. The morning breakfast had a nice variety of foods to choose from. We really enjoyed everything about our stay. Thank you!

Great stay as always

Very good

Since the last time I stayed there, they have changed some things. We have individual coffee machines, which is really good.Because the old ones were kind of gross. The staff gave me a thank you letter in an envelope with the candy bar in it. And that was very nice. And lots of coffee available at all times.

Very good