THE 1O1 Jakarta Airport CBC

Excellent breakfast, so tasty. Saw a cockroach as soon as I stepped into the room

The housekeeping team was excellent and did a wonderful job cleaning the room. A special mention goes to Edwang from the housekeeping team — he was outstanding! He ensured the room was cleaned on time and met every expectation of what a guest would ideally want. His attention to detail and professionalism is truly appreciated. Thank You! One of the Worst 4-Star Hotel Experiences in Jakarta As a frequent global traveler who consistently stays in 4- and 5-star hotels, I can confidently say this was one of the most disappointing stays I've ever had — especially in Jakarta, where I’ve stayed at many exceptional properties. Airport Pickup Chaos – The pickup service was poorly coordinated with no clear communication, leaving me stranded and stressed after a long international flight. The drop-off was smooth, but that’s not where a hotel should fail. Terrible Check-in Experience – The reception felt more like a budget motel than a 4-star hotel. Special mention to Mrs. Patricia, who showed a complete lack of professionalism. I requested a quiet room, and she assigned me the noisiest room facing the main road, where it felt like I was literally sleeping on the street. Poor Response from Management – I raised these concerns with Mr. Faisi, who offered nothing but a hollow “I apologize.” Despite asking, I was never connected to the manager or provided any contact to escalate the matter. Disorganized Breakfast Service – While the buffet had variety, it lacked basic structure. The waffle station was left unmanned for a long time with no staff around to assist. In summary: The stay was frustrating, noisy, and far below international hospitality standards. I strongly regret booking this hotel and would not recommend it to anyone seeking a true 4-star experience.

Room, bed, pillow, amenities, bathroom are all clean and comfortable. Breakfast could be better, some of the food were cold, i asked for sunny side up, it took a bit long and came cold. Staffs seem so busy. Location and shuttle to airport is a major plus for me.

Nothing

Clean and comfortable rooms. Nice food. Good value for money. Rizky nice and profesional driver Not much

Calamari was good and spicy I like spicy in general all your food was good including your Buffet Can't think of anything now

Close to airport and hourly shuttle service

close to the airport, shuttle both ways, and breakfast

Ease of check in and check out. Communication with shuttle pick up was amazing Nothing because I was only there for 13 hours and just needed an overnight place to sleep near the airport.

Extremely friendly and helpful staffs! My 3rd or 4th time being here, and will come back!

The airport shuttle was easy. Just be patient. The staff are friendly, buffet breakfast was great and the bed was very comfortable. Nothing.

Pleasant

Very clean and modern hotel, Staff service was not great, to find someone to serve you at the Coffee shop, Restaurant and even the Egg station to cook you eggs at Breakfast was always a challenge! Mattress was the hardest I have ever slept on ( or tried to sleep on) so would not return for this reason

Exceptional

Exceptional

Very close to airport ..I choose the room with balcony it was amazing very clean rooms helpfull staff

Very good

Modern Rooms are a bit small. The food was excellent before, but it went downhill the last time I was there.

The breakfast was amazing.

Check in was late, eventhough I arrived at the hotel at 14.00 p.m. I was able to check in at 15.00 p.m. Air condition in the room was hot. I had to call operator to fix it. Room service was bad. I called 0 for three times at around 8 p. m, and all were not answered. I even had to go the restaurat downstair to order food for Room service. Is this what you called 24 hours room service ? Breakfast for the seconday of mys stay was terrible, food were not fresh